Why can't I chat apple support?

jahni124 Said:

"Why can't I chat apple support?: I need to contact apple support but the only options given are calling or bringing in for repair. I can't call in because my phone is broken. How can I contact apple support"

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Clear Your Temporary Internet Files

I come across this. So, I am having to clear my Temporary Internet Files, and then reattempt this correct item to chat about. It takes a few tries. If you don't clear this, it will remember how you entered your data. So, select a different topic, and lead toward what you need to chat about.

Clearing your Temporary Internet Files (Cookies & Cache) of Safari:

• Cookies perform remembrance of certain site-entered data.
• Cache keeps a snapshot of the last time you visited a site. Use this Link: Clearing History and Cache - Apple Communities

Use a different phone and try calling them, keeping in mind that in this period (Covid-19) they are very busy.

Iphone broken? you can tell us what's going on, and, if possible, we could try to help you.

Regards

Giulio

What do you see when you go to https://getsupport.apple.com