Cancel subscriptions on an old account

I am receiving emails about money that I have to pay for subscriptions that I suppose to have with my old Apple ID account. I want to delete any possible subscription that I have with that account, however, no Mather the times I tried online, the system keep taking me to Apple Music with my current account. Can anyone help me to delete that subscriptions of my old account (it is with a completely different email that my current one)? Thanks.

Posted on Mar 28, 2020 10:15 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 28, 2020 10:31 AM

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Store - Contact Us - Official Apple Support.       


iTunes Support – world wide        

3 replies

Mar 28, 2020 10:16 AM in response to KarentCamacho

Check out your subscriptions here View, change, or cancel your subscriptions https://support.apple.com/en-euro/HT202039

 

If you have a problem with a subscription, see Subscriptions and Services https://support.apple.com/en-euro/billing See the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

 

You also can get Apple telephone support for help in solving the problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cancel subscriptions on an old account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.