You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro 16 2019 10.15.4 Kernel Panic / Reboot When Plugged In -- Help!

After I I've updated to the latest release of macOS, I've experienced a weird bug every time I leave my laptop closed (still on) for more than a couple hours and plugged in.


It reboots and states the message/log below.


Not sure what they changed but this did NOT happen before the update.


Things I've tried:

  • SMC Reset
  • PRAM Reset
  • Soft Reset
  • Hard Reset


I still experience this issue everyday.

MacBook Pro 16", macOS 10.15

Posted on Mar 28, 2020 1:48 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 17, 2020 1:41 AM

I recently bought a brand-new MBP 16' too and I experienced several crashes each day even though I had update it to the lastest version of MacOS. I am also very disappointed about Apple's software quality.

What helped was the following:

  • Reset System Management Controllers (SMC) according to the instructions given here (sorry, just the German link; please look for the corresponding English version)

https://support.apple.com/de-de/HT201295

  • Additionally I reset the NVRAM or PRAM even though I don't really know if was necessary:

https://support.apple.com/de-de/HT204063

  • Additionally I turned off power nap in the energy control.

I did all steps after the latest update of MacOS.

Since then no more crashes.

Let uns know if this help for you too.

Stay healthy!



325 replies

MacBook Pro 16 2019 10.15.4 Kernel Panic / Reboot When Plugged In -- Help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.