Apps updating on iPad but not iPhone, despite same Apple ID?

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Level 1

29 points

Apps updating on iPad but not iPhone, despite same Apple ID?

Two of the apps on my iPhone are failing to update. I have these apps on both my iPhone and iPad, and when I update them the iPhone I get a message that says the app "cannot be updated because it was refunded or purchased with a different Apple ID".

But I have the same Apple ID on both devices.

The phone is an iPhone 6 running 12.4.5 and it's an iPad Pro running 13.3.1. The iPhone has plenty of available storage.

Does anybody know why I can't update the apps on the phone?

iPhone 6, iOS 12

Posted on Mar 28, 2020 3:52 PM

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Answer 1

Top-ranking reply

rlplant Author

Level 1

29 points

Mar 28, 2020 8:29 PM in response to AKRBTN

You were right after all. I signed out and signed back in with an Apple ID I haven’t used for years and was able to update the programs and reload the program I had deleted. I’m almost certain I’ve been updating at least one of those apps while logged into my most recent Apple ID. But at least the programs are updated. Thanks

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Answer 2

Lyssa

Level 8

41,405 points

Mar 28, 2020 3:55 PM in response to rlplant

I would just delete the app on the iPhone, restart the iPhone, then download again.

~Lyssa

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Answer 3

AKRBTN

Level 6

8,863 points

Mar 28, 2020 5:02 PM in response to rlplant

It was clearly purchased with a different Apple ID the first time.

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Answer 4

rlplant Author

Level 1

29 points

Mar 28, 2020 5:07 PM in response to AKRBTN

But I'm using the same Apple ID on both devices and it updates on the iPad, just not the iPhone. And for the past several years I've been updating the apps on both these devices. One app started refusing updates about two months ago and the other one just started today. No problems before that.

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