Unable to update Apps on iPad

Question

Unable to update Apps on iPad

For about a month or so, I can not update applications on my iPad. They will not update automatically and when I try to update them via the App Store application, I get en error message "Cannot Update App. xxx cannot be updated because it was refunded or purchased with a different Apple ID".

They were indeed purchased with my regular Apple ID.

I have tried logging out of the App Store and logging back in.

I have tried shutting down and restarting the iPad.

I could delete all the applications (46 of them) and reinstall them. However, then I loose all my back information and login.

The iOS is up to date for this device — 12.4.6

What to do to resolve this?

Thank you in advance.

iPad Air Wi-Fi

Posted on Apr 26, 2020 10:03 AM

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Answer 1

Top-ranking reply

Phil0124

Community+ 2024

Level 10

205,243 points

Apr 27, 2020 9:34 AM in response to mark louis uhrich

If they were purchased with a different Apple ID then only that Apple ID can update them.

If its not providing the popup to enter the ID and password, when you try to update them, then you will have to remove them, and download them with the current ID.

This is one of the main reasons you never want to be creating more Apple IDs. Stick with one, and update it as and when necessary and keep it accessible.

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Answer 2

Apr 27, 2020 2:25 AM in response to MichelPM

Thank you for your responses.

Yes, iOS maxes out at 12.4.6. However, the App store continues to propose updates to the apps — and then says that it can not download them.

I will contact Apple Support. Possibly their data base is corrupted.

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Answer 3

MichelPM

Level 10

81,278 points

Apr 27, 2020 9:08 AM in response to mark louis uhrich

Have you tried a simple hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons?

Good Luck!

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