Apple Event: May 7th at 7 am PT

> Add to your calendar

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Touch bar issues

Hello, I have a late 2016 macbook pro 13" with touch bar. Under Mac OS, the touch bar is completely dead. In the logs I get a message "DFR Display not ready, possible hardware error". There is nothing displayed and I am completely unable to use it. However, when using Windows 10 under boot camp, the display is still completely dead but the touch bar seems to work (When i press and run my finger along it the function keys are activated. Any suggestions are greatly appreciated.

MacBook

Posted on Mar 29, 2020 5:42 AM

Reply

Best reply

Level 10

83,916 points

Posted on Mar 29, 2020 6:39 AM

Until you can contact Apple Support,

try these standard troubleshooting steps if you have not already done it.

Reset PRAM: Reset NVRAM or PRAM on your Mac - Apple Support

Reset SMC: How to reset the SMC of your Mac - Apple Support Choose the appropriate method.

Startup in Safe mode. https://support.apple.com/en-gb/HT201262

To leave Safe Mode, click  in the menu bar and choose “Restart”

View in context

Similar questions

1 reply

Best reply

Level 10

83,916 points

Mar 29, 2020 6:39 AM in response to I have A 512K

Until you can contact Apple Support,

try these standard troubleshooting steps if you have not already done it.

Reset PRAM: Reset NVRAM or PRAM on your Mac - Apple Support

Reset SMC: How to reset the SMC of your Mac - Apple Support Choose the appropriate method.

Startup in Safe mode. https://support.apple.com/en-gb/HT201262

To leave Safe Mode, click  in the menu bar and choose “Restart”

Reply

Touch bar issues

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up