camera not working

Camera on MacBook not working - how do I fix it?

MacBook

Posted on Mar 29, 2020 5:42 AM

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Question marked as Top-ranking reply

Posted on Mar 29, 2020 4:26 PM

I have seen enough sporadic reports about that to make me suspect it's a bug Apple introduced with that update. Possible solutions involve booting Safe Mode, followed by restarting normally.


Use safe mode to isolate issues with your Mac


If that doesn't immediately solve the problem reinstalling macOS has also been reported to fix it.


How to reinstall macOS from macOS Recovery


Neither one of those options will introduce additional problems or make anything worse, so try them in that order.


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There are several reports substantially similar to yours. Here's a recent one: Webcam not working on Macbook Pro


In it, an Apple Community Specialist with a superlative record suggested creating a test User Account, so try that also. In addition to those recommendations, other potentially helpful actions involve resetting the subject Mac's SMC as well as its NVRAM.


SMC Reset: How to reset the SMC of your Mac

NVRAM Reset: Reset NVRAM or PRAM on your Mac


If you don't get anywhere start a service request online.


If it's a bug as I suspect it is, will just have to wait for Apple to fix it.

3 replies
Question marked as Top-ranking reply

Mar 29, 2020 4:26 PM in response to healthitgirl

I have seen enough sporadic reports about that to make me suspect it's a bug Apple introduced with that update. Possible solutions involve booting Safe Mode, followed by restarting normally.


Use safe mode to isolate issues with your Mac


If that doesn't immediately solve the problem reinstalling macOS has also been reported to fix it.


How to reinstall macOS from macOS Recovery


Neither one of those options will introduce additional problems or make anything worse, so try them in that order.


---


There are several reports substantially similar to yours. Here's a recent one: Webcam not working on Macbook Pro


In it, an Apple Community Specialist with a superlative record suggested creating a test User Account, so try that also. In addition to those recommendations, other potentially helpful actions involve resetting the subject Mac's SMC as well as its NVRAM.


SMC Reset: How to reset the SMC of your Mac

NVRAM Reset: Reset NVRAM or PRAM on your Mac


If you don't get anywhere start a service request online.


If it's a bug as I suspect it is, will just have to wait for Apple to fix it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

camera not working

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