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Apple ID

hello,


my mum has accidentally set her Apple ID Password up wrong and now she can not access her Apple ID. The recovery email is the same email she is trying to access through her Apple ID and she does not know the answer to her security questions.


please help!

iPad mini Wi-Fi

Posted on Mar 29, 2020 6:42 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 29, 2020 8:51 AM

contact Apple ID Support.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


https://twitter.com/AppleSupport


Or fill out and submit  iTunes Store - Contact Us - Official Apple Support  The form is for iTunes, but will get passed to the ID Support section. 


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      



1 reply
Question marked as Top-ranking reply

Mar 29, 2020 8:51 AM in response to gizmotia

contact Apple ID Support.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


https://twitter.com/AppleSupport


Or fill out and submit  iTunes Store - Contact Us - Official Apple Support  The form is for iTunes, but will get passed to the ID Support section. 


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      



Apple ID

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