Resetting Apple ID password
My moms Apple ID was changed and no one knows the new password.
I have tried to ask for email but I never receive email to reset soooo
i then try to answer first security question which is birthday and that comes back wrong so I am stuck and can’t reset password. To clarify my mom is 92 and writes things down but can never find where the info is written
i really don’t know what else I can do. Help?