You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes 12.6.3.6 stopped downloading app updates; it tries and fails without an error

I have iTunes 12.6.3.6 on High Sierra (10.13.6). For roughly a week, iTunes has failed to download iOS app updates, or new purchases from the store. It can see the store, and can see that updates are available (the list keeps growing), but updating fails. iTunes says, "Downloading...", and then quickly stops. There is no error message.


The same thing happens when I try to download a new app from the store w/in iTunes.


I tried updating iTunes to 12.6.5, but installation failed because it's too old, even when I ignore the certificate error.


I've tried a few usual things like restarting and trashing preferences, but nothing terribly drastic yet. I've seen a couple other people with this problem around the internet, but no one's offered a solution.


Anyone else? Anyone have a solution to this?

iMac 27", macOS 10.13

Posted on Mar 29, 2020 8:32 AM

Reply
7 replies

Mar 31, 2020 2:33 PM in response to up_for_it

Please send a feedback to Apple and if you wish


One more thing can be done


Post a review for each app you cannot download because of broken iTunes


😶Impossible to download, because of iTunes glitch that Apple is not fixing


Dear developer, it's impossible for us to download your app or buy new ones from iTunes Enterprise MAC that is used both by businesses , schools and individuals who can't afford to download the same app several times for each device.

Please let Apple know about this issue. For the time being till the issue is going to be resolved, we will not be able to update your apps. Thanks for your support!


This should make our voice heard by Apple

Apr 4, 2020 5:30 AM in response to annabelle

I've submitted feedback on that form, and I hope everyone in the same position does as well. Re: your idea about app reviews, it's worth a try. The stalled updates are >100 now, so I'm going to focus on the bigger developers who might have louder voices.


If anyone's curious, I tried again a little while ago and the problem persists.

iTunes 12.6.3.6 stopped downloading app updates; it tries and fails without an error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.