Freeze on login screen. Macbook Pro 13, late 2013, Maverick

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Level 1

4 points

Freeze on login screen. Macbook Pro 13, late 2013, Maverick

Hi.

Since a few days I have huge problems regarding my MacBook Pro.

It all began when my Mac froze on the login screen after opening it, either during typing the password or after a while (no more mouse movement) without any action. I restarted it using the power switch. What I have tried since:

Restart in safe mode - - > works, always.
Restart normally - - -> freeze again.
Reset all sorts of nvram and such - - > freeze again.
Try to avoid TouchPad and keyboard using external device - - > freeze.
Delete whole partition (with control r boot) and install new, recover latest time machine backup - - > worked for one day, now freezes again.
Delete again whole partition and install from scratch - - > got freeze during typing in wifi password.

Are there any options left? I don't know if I can get any sort of external support / repair during Covit 19...

Any suggestions? Any logs I can inspect?

Best regards

Michael

MacBook Pro 13", macOS 10.14

Posted on Mar 29, 2020 3:38 PM

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Answer 1

webwude Author

Level 1

4 points

Mar 30, 2020 1:21 AM in response to webwude

First of all thank you for your quick reply. Still the same - only safe mode working, as soon as I boot up normally I end up at the login screen with a freeze (either when I try to log in or after waiting a while).

Here the requested log after just installing Maverick and installing the latest updates (all in safe mode) - I don't use any backup so far.

Etrecheck

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Answer 2

HWTech

Level 9

56,234 points

Mar 30, 2020 8:42 AM in response to webwude

webwude wrote:

First of all thank you for your quick reply. Still the same - only safe mode working, as soon as I boot up normally I end up at the login screen with a freeze (either when I try to log in or after waiting a while).

This login freeze occurs with a clean install as well without migrating or restoring from a backup?

Run DriveDX and post the report here using the "Additional Text" icon. See if you can run the SSD's internal selftest using DriveDX.

See if you can download and create a bootable macOS 10.11 El Capitan USB installer. See if you can upgrade the OS on this laptop. I'm hoping it will upgrade the system firmware in the process. You may want to check the BootROM version before and after upgrading to macOS 10.11. You can do this using the System Profiler which you can access by Option-clicking the Apple menu and selecting the first item on the menu. The information will be shown on the right pane.

Provide the DriveDX report first just in case the SSD has an issue.

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Answer 3

webwude Author

Level 1

4 points

Mar 30, 2020 11:10 PM in response to webwude

Did a short self test (full is not available for free) - no errors.

See here.

DriveDx report

I will try the OS upgrade procedure. System stats before:

Hardware-Übersicht:

Modellname: MacBook Pro

Modell-Identifizierung: MacBookPro11,1

Prozessortyp: Intel Core i5

Prozessorgeschwindigkeit: 2,6 GHz

Anzahl der Prozessoren: 1

Gesamtanzahl der Kerne: 2

L2-Cache (pro Kern): 256 KB

L3-Cache: 3 MB

Hyper-Threading Technologie: Aktiviert

Speicher: 16 GB

Boot-ROM-Version: 159.0.0.0.0

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Answer 4

webwude Author

Level 1

4 points

Mar 30, 2020 11:05 PM in response to HWTech

Thx again. The login freeze now occurs after / during a clean install as well.

I will try your suggestions and will come back to you. Hopefully there is at least an indication what is wrong...

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Answer 5

webwude Author

Level 1

4 points

Mar 31, 2020 1:57 AM in response to HWTech

I tried installing El Capitan.

During installation process when typing in WiFi password, freeze again. Reboot with shift pressed (safe mode) I could finalize the installation. Back on normal reboot freeze when trying to log in (either already when clicking the icon or latest when typing in the password) - back in safe mode it "works" - at least I can log in.

BootROM Version stayed the same during the process - 159.0.0.0.0

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Answer 6

HWTech

Level 9

56,234 points

Mar 31, 2020 9:51 AM in response to webwude

I don't see anything in any of the reports. I do know that Apple did have some SSD issues around 2013, but I think they tended to either work or not work at all. I've never seen anything in between unless it showed up in the DriveDX report.

Just curious. If you disable WiFi can you log in normally?

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Answer 7

webwude Author

Level 1

4 points

Mar 31, 2020 1:18 PM in response to HWTech

Funny. After inspecting some logs I tried that as well.

Same, which means, no effect. Still freeze except safe mode.

I am running out of ideas. It seems something broke after seven years. After all those procedures I guess we can rule out any software related issues...

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Answer 8

webwude Author

Level 1

4 points

Apr 1, 2020 10:09 PM in response to HWTech

I brought the MacBook to a technician yesterday. Although I checked the ssd according to his analysis there is something wrong with the ssd. He will try to repair it afterwards I will run some tests.

Keep your fingers crossed that at least the reason for the freezes is found... I will keep you posted.

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Answer 9

HWTech

Level 9

56,234 points

Mar 29, 2020 4:56 PM in response to webwude

Run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper.

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Freeze on login screen. Macbook Pro 13, late 2013, Maverick

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