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User profile for user: linusjlee
linusjlee Author
User level: Level 1
9 points

Error connecting to the Apple ID server on Mac

I can't sign in to my Apple ID on any applications. I first noticed that my App Store wouldn't open, it would just show a blank grey screen. I tried to sign in on Messages, but it kept saying "An error occurred during authentication." I couldn't sign in to my Apple ID on Facetime either. I tried restarting my computer and even updated to macOS Catalina 10.15.4 to try and solve the problem. I just signed out of my iCloud to see if I could get back in, but that was a mistake. I can't sign back into my iCloud using my Apple ID. It seems like I can't sign in to my Apple ID for anything because it always gives some kind of error message along the lines of "Error connecting to the Apple ID server". I have done my research on the problem and have tried fixes like restarting my computer, checking the Apple System Status, and updating my time and date. I think the network connection is working because I could update my computer and use websites online which loaded fine.


Any help is appreciated, thanks!




[Re-Titled by Moderator]

MacBook Pro 13", macOS 10.15

Posted on Mar 29, 2020 11:19 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,531 points

Posted on Mar 30, 2020 10:39 AM

Did you sign into the Support Community using the same Apple ID?


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,531 points

Mar 30, 2020 10:39 AM in response to linusjlee

Did you sign into the Support Community using the same Apple ID?


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com

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User profile for user: tygb
tygb
User level: Level 9
64,708 points

Apr 11, 2020 11:12 AM in response to linusjlee

See the article https://support.apple.com/en-in/guide/mac-help/mchlf00522d9/mac


You have to first click on overview https://support.apple.com/en-in/guide/mac-help/mchlbf8fdc51/mac , then update it , secondly click on name , email , password see the article https://support.apple.com/en-in/guide/mac-help/mchlfee1ae3a/mac

Then payment and shipping https://support.apple.com/en-in/guide/mac-help/mchlac6a3a51/mac

After that click on iCloud https://support.apple.com/en-in/guide/mac-help/mh36817/mac

In media and purchases https://support.apple.com/en-in/guide/mac-help/mchl3d23bc26/mac


The basic concept , suppose you change your Apple ID and password , or any other settings this has been to updated ( once again added in the account from the beginning , click on edit and lastly on done to save in every settings , then move to the next one ( follow the same procedure ) , suppose in previous version you were using Mac OS mojave having secondary authentication account , you have to turn into 2FA to remove the error .

For normal working account no error must be shown , you don't need to sign out apple id and again sign in , the settings should look like this in overview section .


Note : update the settings step by step .

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User profile for user: donv_the_ghost
donv_the_ghost
User level: Level 9
50,942 points

Apr 11, 2020 3:20 AM in response to linusjlee

See If you get an error when trying to activate iMessage or FaceTime  https://support.apple.com/en-us/HT201422

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific helphttps://support.apple.com/en-us/HT204169

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User profile for user: linusjlee
linusjlee Author
User level: Level 1
9 points

Mar 30, 2020 3:43 PM in response to Eric Root

I got my iCloud sign in to work, and the App store now loads, however, I still cannot sign in to Messages. It gives the same error message.


I signed in to Support Community using the same Apple ID. I am not using a VPN nor antivirus. I set up another user account and could not sign in to iCloud because it gave the same error message and I could not sign into Messages either, it was the same problem.


I will try Safe mode now and get back to you. Thanks so much for the help!

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User profile for user: linusjlee
linusjlee Author
User level: Level 1
9 points

Apr 9, 2020 4:53 PM in response to Eric Root

I just tried that, it still doesn't work. Also, my problem is a little bit different now. I signed into Apple ID on iCloud and can sign in to the App Store and Messages, however, I still can't sign in on Facetime and I get an odd message in my settings that says "Update Apple ID Settings, some account services will not be available until you sign in again". When I try this it always says there was an error connecting to the Apple ID server.

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User profile for user: linusjlee
linusjlee Author
User level: Level 1
9 points

Apr 11, 2020 10:45 AM in response to tygb

Thanks for the reply tygb, I looked at the thread and the solution is not working for me because it looks like I need to set up 2 factor authentication, however, when I click on "Password & Security" I am left with a loading circle forever. I have tried running it in safe mode, however, I'm not sure what you mean by updating all the settings in safe mode, could you explain please?

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Error connecting to the Apple ID server on Mac

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