User profile for user: mikesfayetteville
mikesfayetteville Author
User level: Level 1
9 points

verification failed unknown error

I can sign on the icloud.com and appleid.apple.com from my Macbook, with my longtime Apple ID,


My problem is I cannot successfully sign into System Preferences/Apple ID from my Macbook Pro. I get the error message "verification failed unknown error" My Messages, Notes, Contacts, and Mail apps are all blank.


My Macbook System Preferences/ Internet Accounts page is blank (and the + sign for adding an account is greyed out.) I can't sign into the App store or Facetime from my Macbook.


My Iphone (find my Mac) shows my Macbook is signed into my account. Appleid.apple.com/devices also shows I am signed in on my Macbook...but my Macbook doesn't seem to know that.

MacBook Pro 13″, macOS 11.2

Posted on Feb 16, 2021 5:56 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
685,221 points

Posted on Feb 16, 2021 6:18 PM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com





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3 replies
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
685,221 points

Feb 16, 2021 6:18 PM in response to mikesfayetteville

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com





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verification failed unknown error

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