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User profile for user: mikesfayetteville
mikesfayetteville Author
User level: Level 1
9 points

verification failed unknown error

I can sign on the icloud.com and appleid.apple.com from my Macbook, with my longtime Apple ID,


My problem is I cannot successfully sign into System Preferences/Apple ID from my Macbook Pro. I get the error message "verification failed unknown error" My Messages, Notes, Contacts, and Mail apps are all blank.


My Macbook System Preferences/ Internet Accounts page is blank (and the + sign for adding an account is greyed out.) I can't sign into the App store or Facetime from my Macbook.


My Iphone (find my Mac) shows my Macbook is signed into my account. Appleid.apple.com/devices also shows I am signed in on my Macbook...but my Macbook doesn't seem to know that.

MacBook Pro 13″, macOS 11.2

Posted on Feb 16, 2021 5:56 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,537 points

Posted on Feb 16, 2021 6:18 PM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com





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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,537 points

Feb 16, 2021 6:18 PM in response to mikesfayetteville

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com





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User profile for user: mikesfayetteville
mikesfayetteville Author
User level: Level 1
9 points

Feb 17, 2021 10:24 AM in response to Eric Root

Eric Root, thank you very much for your help. Your first idea, to establish a new admin user account in Users and Groups worked. All the Apple apps that did not recognize my Apple ID yesterday (Messages, contacts, Mail, FaceTime, Notes) did recognize my ID today. All my information was back. Thank you so very much, my man. You rock!

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verification failed unknown error

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