Use external monitor on MacBook Pro 15" 2017 touch with broken screen ?

Hi there.


I have a friends Macbook Pro 15" touchbar 2017 with broken screen.

The thing is, i tried to hook op an external monitor but still nothing ?

Then i thought it was motherboard or graphic card. Now i got it checked

and it is the MBP screen it self that died.

In the old days you could hook op an external monitor easy but now when

i try. Nothing happen ?

Someone told me the newer Macs they changed something so is there a trick

to force the MBP to enter external screen mode ? There must be a way to get

the MBP to start with the external monitor even when the internal is broken.


P.S

I already tried to hook op an external monitor and nothing happen thats why i ask

if there is a trick to do it.


Thx a lot



MacBook Pro with Touch Bar

Posted on Mar 30, 2020 6:24 AM

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Question marked as Top-ranking reply

Posted on Mar 30, 2020 9:55 AM

Command + F1 will mirror the display (may need to press the "Fn" key to get access to the F1 key). However, this only seems to work once a user is logged into their account. You can log into a user account blind by typing the first character of a user account name (assuming user accounts are normally displayed on the screen) and pressing the "Return" key. Then enter the account password. Give it a minute and you should be able to mirror the display.


Apple has made it extremely difficult to access an external display when the systems still sees the the built-in display as working. You may need to force the laptop into Clamshell mode by closing the lid of the built-in display. You will need to use an external keyboard and mouse. You may need to perform an SMC reset (need to use builit-in keyboard for the SMC reset) and PRAM reset (hold the PRAM reset for a full minute).


Once you get access to the external display you may be able to configure the external display to be the primary display.


13 replies
Question marked as Top-ranking reply

Mar 30, 2020 9:55 AM in response to sjogren

Command + F1 will mirror the display (may need to press the "Fn" key to get access to the F1 key). However, this only seems to work once a user is logged into their account. You can log into a user account blind by typing the first character of a user account name (assuming user accounts are normally displayed on the screen) and pressing the "Return" key. Then enter the account password. Give it a minute and you should be able to mirror the display.


Apple has made it extremely difficult to access an external display when the systems still sees the the built-in display as working. You may need to force the laptop into Clamshell mode by closing the lid of the built-in display. You will need to use an external keyboard and mouse. You may need to perform an SMC reset (need to use builit-in keyboard for the SMC reset) and PRAM reset (hold the PRAM reset for a full minute).


Once you get access to the external display you may be able to configure the external display to be the primary display.


Mar 30, 2020 4:52 PM in response to sjogren

sjogren wrote:

Super.

I will try the way with the USB-C adapter because i can't get into the user account blindly on the mac. I don't know the password.
So the next best thing will be trying the way with the ethernet cable directly and Recovery mode or Internet Recovery mode ?
We will see if it lets me do anything that way.
If i have any change with this way. What would i have to do with toggling the mirror mode ?

It won't let you do anything if Filevault is enabled as it would require an admin account password.


If Filevault is not enabled, then you may be able to change a macOS setting to make the external display the primary display, but I have no idea how to do this with macOS. In theory it should be possible, but it may be very difficult to locate this information. I was just trying to provide you some other possible options.


Another option if Filevault is not enabled is to put this laptop into Target Disk Mode and connect it to another Mac (using Thunderbolt or USB) which may allow easier access using a GUI interface than Recovery Mode would offer you which would require the use of the Terminal app and command line. If Filevault is enabled, then you would need an admin password for one of the user accounts.


Having the user log into their account for you is the best option to working around the problem until the laptop can be serviced.

Mar 30, 2020 1:58 PM in response to sjogren

It used to be possible to toggle display mirroring at the login screen before actually logging into a user account. I have no idea why Apple removed this ability. Apple also removed the ability to adjust screen brightness before logging in as well. Makes no sense to me either.


The best chance you have is to log into the laptop blindly so you can mirror the display and possibly configure the external display as the main display.


You could boot into Recovery Mode or Internet Recovery Mode if the laptop is connected directly to the router using an Ethernet cable and a USB-C to Ethernet Adapter which wouldn't require an internal display. Maybe you would be able to toggle mirroring in Recovery Mode or somehow find a way to make an external display the primary display.

Mar 30, 2020 6:33 AM in response to sjogren

I have a friends Macbook Pro 15" touchbar 2017 with broken screen.
The thing is, i tried to hook op an external monitor but still nothing ?


broken screen like cracked glass (?) or


If the GPU itself failed it is a hopeless exercise.



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8


(please note: some delays to be expected with the temporary closure of Apple Stores)


Call (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE.

Mar 30, 2020 6:47 AM in response to leroydouglas

No the screen is not cracked it's just black (Almost). Some service shop checked it and they said it should have

a screen replacement so GPU is working i just can't get the MBP to work on an external monitor until i have cash enough to have it repaired ;)

I know the old MBP was easy to use but i was told the newer MBP would not work on external monitor if the internal screen

is not working ? Thats why i ask if there is a way to force the MBP to start on the external monitor so i can use it now.

Mar 30, 2020 10:14 AM in response to HWTech

Hi


Thx HWTech


The problem is the MBP screen is dead thats why i'm trying to use an external monitor but i read somewhere that Apple

made it so nothing is seen in the boot process anymore.

So the old way to just have the external monitor + power supply attached and then start the computer and immediately close the lid docent work anymore i was told.


Second. I don't have my friends password at hand so i can't log in normal.


My plan was to boot with an installer USB key and make a fresh install but if i can't boot with an external monitor.

Then how ?

Mar 30, 2020 12:32 PM in response to HWTech

Yes, thats my biggest problem i guess.

Not able to enter any accounts on it thats why i wanted to boot from the USB installer but thats not possible

now when you need it booted all the way before it can see any external monitor.

Sad it is. Its crazy expensive to get repaired here in my country. Around 1000$ :( so thats a no go i think.

I could proberply get the same computer used here for that amount so that would be stupid.


I wonder why Apple changed it away from the old way where it was easy to boot up with external monitor etc.

The only reason i can think of, is security reasons.


anyway, thx a lot for your help.

Mar 30, 2020 5:07 PM in response to HWTech

Filevault is not enabled from what i know.

I will try to play with the Mac after i pick it up from the repair shop tomorrow.

My time is now 2:05am so it will be after 3pm my time (Copenhagen)

Crossed fingers i can figure out something to get it running 🙏


thx for now. Will get back tomorrow when ready to play with it.

Mar 30, 2020 7:44 AM in response to sjogren

power up everything, and have it all ready-to operate.

As the last step, plug in the last cable that plugs directly into the Mac. This often cause the Mac to initiate the "discovery" process, which send a query to the display, asking its name and capabilities. [An external display will not become active unless the Mac sends it a query, and it answers with its name and capabilities.]

Try Command-F1 and command-F2


If no joy, do a Restart of the Mac with the display connected and powered up, ready-to-operate, and see if the display lights up and works. If it shows the desktop wallpaper, it is working as designed.

Mar 30, 2020 11:50 AM in response to sjogren

Like I said Apple has made it extremely difficult to use an external display if the built-in display is still seen by the system. I can confirm the methods I outlined earlier can sometimes work with a 2017 laptop, but even so it can be difficult to achieve. Sometimes I must try it multiple times over and over until it just happens to work. Logging into a user account is probably the best way to achieve it so you can try mirror the display using Command + F1 (or Fn + Command + F1).


This assumes the computer is actually booted to the login screen.


It is doubtful you can use an external display before macOS actually boots.


Mar 30, 2020 2:27 PM in response to HWTech

Super.


I will try the way with the USB-C adapter because i can't get into the user account blindly on the mac. I don't know the password.

So the next best thing will be trying the way with the ethernet cable directly and Recovery mode or Internet Recovery mode ?

We will see if it lets me do anything that way.

If i have any change with this way. What would i have to do with toggling the mirror mode ?

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Use external monitor on MacBook Pro 15" 2017 touch with broken screen ?

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