Touch Bar partially blank on 2017 13" Mac Book Pro

I've seen others post the same issue - this seems like a flawed product that Apple may not be addressing (i.e., recall on the obviously faulty part). Issue was also raised in https://discussions.apple.com/thread/250158516 with no solution.


MacBook Pro with Touch Bar

Posted on Mar 30, 2020 7:31 AM

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3 replies

Apr 1, 2020 10:35 AM in response to DrBillC

Thanks for reaching out about the touch bar on your MacBook Pro, DrBillC!


I see from your picture that part of the touch bar is just black, instead of displaying the icons to interact with. I'm happy to help!


There could be a few reasons for this to be occurring. To help rule out a software issue, try the following steps:


  1. Switch to another app, and see if the issue continues.
  2. Quit any open apps: Quit apps on Mac - Apple Support then restart your Mac: How to turn your Mac on or off - Apple Support.
  3. Check for, and install, any available macOS updates: How to update the software on your Mac - Apple Support.
  4. See if the issue continues in safe mode: Use safe mode to isolate issues with your Mac - Apple Support.
  5. See if the issue continues in a new, test user account: How to test an issue in another user account on your Mac - Apple Support.


Should you continue to have trouble with the touch bar after that, you'll want to get in touch with Apple Support directly for additional assistance, as it may be hardware related. You can do that via one of the available methods here: Contact Apple Support.


Have a good day.

Apr 1, 2020 11:47 AM in response to MoonJ.

Thank you. I've already eliminated all of those possibilities and would like to clarify that it's not just some icons missing in the Touch Bar, it's partially cutting off some as others have reported as well. See my additional screenshot below and a similar issue here: https://www.reddit.com/r/applehelp/comments/csmiqj/touchbar_issue_the_area_is_still_responding_to/

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Touch Bar partially blank on 2017 13" Mac Book Pro

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