Junk Mail Filter not working Correctly

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60 points

Junk Mail Filter not working Correctly

Mail from two of my siblings goes to my Junk Mail for the past 4-5 months, even before I upgraded to Catalina. They are both correctly listed in my Contacts. I have repeatedly "trained" the Mail filter that these are "Not Junk" and "Move to Inbox." In Mail Preferences>Rules, I have written several different rules trying nearly all of the possible drop-down filter option combinations. In Mail Preferences>Junk Mail>Junk Mail Behaviors>Perform custom actions (Advanced to configure) I have written multiple filters using different combinations of options and have “Reset junk mail filtering." NOTHING works. Is there a specific rule combination I should use? Is there a specific custom action I should use? Anything I can do to fix this? Thanks!

MacBook Pro Retina

Posted on Mar 30, 2020 8:13 AM

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Answer 1

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Rod Miller Author

Level 1

60 points

Apr 1, 2020 2:21 PM in response to i_rina

I resorted to calling Apple Care Support. After many interventions that didn't work, a senior advisor said, "Oh I know that problem. It has to be solved at the mail server that is sending the mail to Mail as junk, not Mail identifying it as junk." Pretty simple, huh! After logging in to AOL web mail, seeing my siblings emails in the Spam Mailbox and tagged them as "Not Spam," essentially retraining the AOL spam filter that these are not spam. My siblings then emailed me . . . they went to my Inbox. Wow, such a simple solution. Thanks for taking the time. Hope this helps others.

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Answer 2

Rod Miller Author

Level 1

60 points

Apr 16, 2020 12:46 PM in response to i_rina

This is totally unrelated to this thread. I am having a difficult time with another posting, not sure if it's posted and it not showing up in My Subscriptions and I'm not getting a email when indicating a reply. Can you help me?

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Answer 3

Rod Miller Author

Level 1

60 points

Apr 16, 2020 12:43 PM in response to Rod Miller

Still working!

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Answer 4

i_rina

Community Specialist

Apr 1, 2020 11:31 AM in response to Rod Miller

Hey there Rod Miller,

Thanks for reaching out to Apple Support Communities. I understand emails from your siblings is continuing to go to your Junk Mail folder even though you’ve done some thorough steps to ensure this doesn’t happen. I’ll be happy to help with this.

To verify, what email account are these messages going to? Is it going to your iCloud address or another address, like Gmail? If it’s going to iCloud, make sure this isn’t happening through iCloud’s automatic junk mail filtering at iCloud.com using the steps under ‘Correct false-positives’ here:

Identify and filter junk mail in iCloud

If it’s a different account, like Gmail, go to the email directly from the Gmail website and make sure there are no junk filters set there.

If that doesn’t seem to have an impact on this, open Mail on your Mac and click on Mail > Preferences from the Mac menu bar. Click on the Junk Mail tab and turn off junk mail filtering under Junk Mail Behaviors. Restart your Mac and see if this has any impact on the issue.

Also, from Mail Preferences, click on the Rules tab. Make sure there are no rules set to keep these contacts in junk mail. You can find more info about this here:

If junk mail filters aren’t working in Mail on Mac

Change Junk Mail preferences in Mail on Mac

Regards.

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Junk Mail Filter not working Correctly

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