Apple TV

Hello,

This sounds like it is related to Two-Factor Authentication. You will need to generate a secure code from another device and type it after your password. Example: password123456

Two-Factor Authentication

If attempting to enter the password and code all at once then it will be exceeding the time limit. You will need to enter the password, then manually request the code, and then add it to the password

Get a verification code and sign in with two-factor authentication - Apple Support

Please follow these instructions, they work. If they do not then you will need to restart the Apple TV by disconnecting the power cord from the ATV and then re-booting:

• Apple TV asks for Apple ID password, enter it.
• An authentication code will be sent to your iPhone or iPad or Mac.
• Apple TV asks for the Apple ID password again, enter it followed by the authentication code. For example if your Apple ID password is XYZ123 and the authentication code is 4567 enter XYZ1234567

Here is what you do.

The Apple TV will ask you to log in using your Apple ID.

Enter your Apple ID & the Password. For example: Apple ID johnyappleseed@icloud.com Password: Password

You will receive an authentication code on your iPhone, iPad etc... Example of authentication code: 123456

The Apple TV will ask again for your Apple ID johnyappleseed@icloud.com Password: Password123456

Please understand, I am nearly 70 and ashamed to say I can’t stop crying about this. It should not be so hard to watch our App,e tv. Please please tell me WHERE to enter the code, no one tells you that. Where?

Ok, I just entered the verification code immediately after the letters for the password and guess what? It says the email or password is incorrect. Now what? Do I give up ever watching Appke tv again? Whoever devised this system is very cruel.

Do you see where you put your password in?

The screen will ask for your Apple ID email address and password. Type in your password in the password box then immediately type in the 6 digit code.

If your password was “Password” and the 6 digit code was 123456 then you will type in Password123456. Of course, replace “Password” with your actual password and the 6 digit code with the 6 digit code in the notification on your iPhone, iPad, iPod touch, or Macintosh.

I did that. It didn’t work. I am too upset to try it all again tonight. I will try again with my husband tomorrow. Technology can turn an otherwise sane human being into a gibbering wreck. I believe this mess is all because I bought a new ipad that brings with it two step authentication. I did not need this. It is more trouble than it is worth, and you cannot get rid of it. Thank you for trying to help.

Please call AppleCare, they will walk you through the process. AppleCare Contact Info

This is my problem, but WHERE do I enter the verification code???

Type the code directly after your password, as explained above.

Thank you Quickpost. I know you are trying to help. But it didn’t work.