Acorn Subscription Access.

I purchased a subscription to ACORN TV. The cost was 1 month free and then $5.99 per month as advertised on the Apple e-mail offer and on my subscription confirmation e-mail. However, when I try to access the channel, it doesn't recognize my subscription using my apple ID. So, I tried to say, "I forgot my password" so that I can set up a new password. It tells me it doesn't recognize my e-mail. If I try to sign up through the ACORN app, it wants me to pay $6.99 vice $5.99 per month (with one free week instead of a free month).

So, how do I fix this with Apple (since my arrangement is with Apple not ACORN)? Apple support just keeps leading me in circles.