ios 13.4 lock/power button and assistive touch issue

Has anyone had their lock/power button not work at times after this update? i.e. unable to lock the phone at all. And when this happens, assistive touch will not work neither. I've had to force restart the phone each time.

iPhone XS Max, iOS 13

Posted on Apr 1, 2020 1:09 AM

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62 replies

May 7, 2020 1:04 PM in response to visitor123

Ssame, toggled the assistive touch setting back and forth a bunch of times but it’s disappeared since I updated. As for the screen lock I have the same problem often sometimes I put the phone face down and after a few min it will go to the screen asking for pass code to unlock or have automatically locked itself and allow you to unlock like normal without having to restart every time . Anyone figure out how to get assistive touch working again???

Jul 21, 2020 6:20 PM in response to visitor123

Yup! I have this exact issue. I actually couldn't find much information- I have the 11 pro- I just got my device replaced today and it happened again shortly after I got home. The assistive touch feature as you mentioned does not work either. My phone will not lock unless I let it sit and lock on it's own. This happens 2-3 times throughout the day. If I restart my phone it resolves the issue- but it eventually will happen again at some point in the day. I'm hoping another update can resolve this! If anyone has more info I'd appreciate it.

Jul 26, 2020 10:30 PM in response to visitor123

I have the same issue here with an Iphone 11, even after updating to 13.6. The side button becomes unable to lock screen at times while it works fine to take a screenshot. Indeed, the problem goes away after pressing the volume buttons. Is it a bug and I have to wait to have it solved or do I need to ask for a replace? I have done hard reset several times but this did not solve the problem...

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ios 13.4 lock/power button and assistive touch issue

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