ios 13.4 lock/power button and assistive touch issue

Has anyone had their lock/power button not work at times after this update? i.e. unable to lock the phone at all. And when this happens, assistive touch will not work neither. I've had to force restart the phone each time.

iPhone XS Max, iOS 13

Posted on Apr 1, 2020 1:09 AM

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62 replies

Jul 17, 2020 8:49 AM in response to visitor123

I have a solution that finally seems to have worked for me. Go to Settings / Display & Brightness / and turn off Raise to Wake. I haven't had it happen since then.


As an intermittent issue, it was hard to figure out, but i had seen it increase in frequency where i had to restart my phone to fix it. Basically it gets stuck ON. Won't sleep. Side button does nothing, Assistive touch did nothing. But i knew side button still worked as i could take a screenshot etc. Then i started exercising more with it in my pocket and i would pull it out and the screen would once again be stuck on. Won't sleep. Had to restart several times then i tried the above. And, crossing fingers, it hasn't happened again. Even with exercise and frequent in and out of pocket. I almost think it has something to do with the fabric of my shorts and maybe it thinks it is next to my cheek or ? and then glitches. No idea, but it's totally a software issue and this fixed it for me. With my luck, it will start happening again and if it does I will report :) Hope this helps someone.

Oct 5, 2020 3:09 AM in response to visitor123

I was about to my XS to Apple so they can pull it apart to replace the side Button. I never dropped my phone and always kept it in a very good case.


Assistive touch was the temporary solution but I couldn’t let it go...


Tried re-starting multiple times via assistive touch but didn’t work.


Took the risk of turning the device off from the main settings and could not turn it on from the button anymore (scary right?). Luckily I knew that if your phone is off and the battery is not too low, connecting the lighting cable will turn your device on.


After the device started, tried the power button and YES! It worked again!!!


A very simple solution that worked in my case, turn it off and fingers crossed it turns back on!


Good luck

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ios 13.4 lock/power button and assistive touch issue

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