You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone frozen in a black screen with the loading circle

My phone shut off and now is a black screen with the loading circle and is frozen on the screen. I have tried holding down the power button and holding down the power and volume up button but nothing happens. I tried plugging it into the charger and plugging it into my computer.



​[Re-Titled by Moderator]

iPhone XR, iOS 13

Posted on Apr 1, 2020 8:29 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 1, 2020 8:32 AM

The correct gestures to perform a "forced" restart are listed here:--> Force restart iPhone – Apple Support

Regards

Giulio

1 reply

iPhone frozen in a black screen with the loading circle

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.