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Activation Lock Issue

Hello. A while back I was given an Ipad by a friend that was moving. She told me she never used it and I see now that it's because there is an activation lock on it preventing me from wiping it and using it for myself. Is there a way to get the lock removed or how would i go about getting in touch with the person who put the lock on to get it removed? It only provides the first letter of the owner's email so i'm not sure how to ask them.

Edit: I also cannot get in contact with the person who i helped move so i cannot get their name that way.

iPad

Posted on Apr 1, 2020 8:33 AM

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3 replies

Apr 1, 2020 8:44 AM in response to Gouldness

If the iPad was previously used and activated by a previous owner, if not correctly prepared for re-use, the Activation Lock can only be removed from the device by the previous owner. This mechanism cannot be bypassed as it is an intentional security and measure designed to dissuade theft of Apple devices.


As the device was obtained from a friend, one would hope that your “friend“ will cooperate in making the device usable.


Here is the Apple Support page that describes the Activation Lock and the steps required to remove it:

https://support.apple.com/en-us/HT201365


This is the procedure that should have been completed to make the iPad ready for your re-use:

https://support.apple.com/en-gb/HT201351


This is a helpful description, from a fellow contributor, of the pitfalls in obtaining previously used Apple devices:

https://discussions.apple.com/docs/DOC-250001038


I hope that you find this information to be helpful in resolving the Activation Lock and re-using your acquired iPad.


Activation Lock Issue

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