Turbotax no longer runs on MacOs Catalina

Ropewalker1 wrote:

TurboTax 2019 stopped running on my mac. There are no messages, it just shuts down soon after I try to open.

I have tried overriding security settings by locating the app in Finder, and using Control-click to get a popup window, then selecting Open on the menu. This does not work any better.

I have uninstalled and reinstalled Turbotax, and the problem persists.

Is there something else I can check? Turbotax 2018 still opens just fine, but not 2019.

//:0

Update your software.

TurboTax Support Contact Us Page – Get Help from TurboTax

With the release of macOS 10.15 Catalina, applications will have to be 64-bit. App developers will issue updated apps if they want their apps to work on this newest macOS upgrade

32-bit app compatibility with macOS... - Apple Support

https://support.apple.com/en-us/HT208436

Check Your Apps and Prepare for a 64-bit World

https://www.stclairsoft.com/Go64/index.html

You say that TurboTax 2019 stopped running on your Mac. Was this version previously able to run? Has anything else changed or been done to your computer prior to this problem? To start, I would restart the computer in the safe mode. Hold down the shift key at restart. This can take up to 10 minutes to complete. During this process the os is 'cleaning' itself and fixing things. Then run Disk Aid until it reports no problems. Then restart normally and see if that helped. If not, please then report back and additional things can then be suggested. Good luck.

Hi Ropewalker1,

It looks like this is a known issue.

You can try some of the suggestions on page 2 (be careful and do at your own risk) and page 3 (Try this one first)

In the meantime you could try filing online if you can if the steps don't work.

I hope this helps.

Hi Brett,

My pleasure, I'm glad it worked for you and that you were able to file and receive the email. I too was able to file mine online a few days ago for 2019. I'm sure they are working on it hopefully as others have the same issue.

Feel free to reach out of you have any questions in the future and one of us will happy to help.

Having problems with TurboTax 2019 on Catalina too. When I launch it, it says there are necessary updates. When I start the 231MB update (it is very slow) and after a few minutes it gives me download error. Tried reloading TurboTax with no affect. Nightmare.