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Apple tv gen 3 stuck at “data privacy” when set up

Hi all,

after reset, I try to set up apple tv gen 3 with iphone X by touching Iphone with apple tv (evidently you can do that thanks to bluetooth LE).

Problem is, after filling in icloud and pass and ok, I’m taken to a windows “Privacy data...” asking me to choose “continue” or “learrn more” where I cannot use the iphone to choose cause it’s not connected yet and I don’t have the original remote, thus, cannot get pass this particular windows to complete the set up.

anyone knows how to get thru this??

Thanks,

Linh

Posted on Apr 2, 2020 12:47 AM

Best reply

Urquhart1244

Community+ 2024

Level 10

139,942 points

Posted on Apr 2, 2020 3:20 AM

The Apple TV (2nd or 3rd generation) need a functional remote to set up the Apple TV Remote app.

For the Apple TV (2nd or 3rd generation), your options are:

temporarily borrow an Apple Remote (aluminum) to help set up the app;
buy a replacement Apple Remote (aluminum);
restore the Apple TV and connect a wireless keyboard to help set up the app;
restore the Apple TV and connect the CiderTV Mac app to help set up the app.

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Apple tv gen 3 stuck at “data privacy” when set up

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