Screen Time has been restricted

Hello,


I can't fix this. I have restricted my Screen Time, but I have no idea how to enable it again.


This is what happened: I was trying to set some restrictions to my screen time for the first time. Analyzing the situation, I believe I accidentally chose the option "this is my child's device", then set up the limits. I was then asked for a password, and while confirming the Apple ID for a forgotten password, the device told me that my Apple ID and my child's Apple ID cannot be the same (to be clear: I was on my phone, using my Apple ID and then gave the same ID for a forgotten password for a child's device, which the device wasn't, I had simply made a wrong choice). I went back some of the phases, then chose the option "this is my device". Then all of a sudden, I have some restrictions in place and I have no idea how to access them. Please see the picture attached. How do I go back from this?


I have no Family Sharing on. It just me and me device that I apparently no longer have control of. What to do? I did not find any answers here: https://support.apple.com/en-gb/HT208982




iPhone XR, iOS 13

Posted on Apr 2, 2020 8:18 AM

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Apr 5, 2020 7:00 AM in response to hespe192

Hi there, hespe192!


Thanks for reaching out to the Apple Support Communities! It sounds like you have an issue with your Screen Time being restricted. You checked out a great article to troubleshoot and I suggest following the specific steps in this section from the article to Use Screen Time on your iPhone, iPad, or iPod touch:


"If you’ve forgotten your Screen Time passcode, update your device to the latest iOS or iPadOS then reset your passcode. If you can’t update your device, delete it and set it up as new to remove the passcode and choose a new one. Restoring your device from a backup won't remove your passcode."


This will allow you to remove any Screen Time restrictions you might have from the device.


Let me know if you continue to have issues and have a great day!

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Screen Time has been restricted

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