Apple Screen Time app limits not working

Hey there Drmorin,

Thanks for reaching out to the Apple Support Communities.

Based on the information you've provided, and the troubleshooting steps you've gone through, we'd recommend reaching out to Apple Support directly from this link here: Get Support - Apple

They'll be the best option to take a closer look into this issue from here.

Best regards.

Same issue for us. This is so frustrating.

Did you figure out the issue? It’s been happening to me for weeks and it’s so annoying.

We've been hitting the same issue for about 2 weeks. We've used Screen Time to limit the amount of time our daughters get on their iPads each day for years. After an hour, they have to ask for more time. Since around Christmas, it's stopped working. When my wife and I go into our Screen Time settings, there are no restrictions in place for either of our daughters. Every time we add restrictions again, they vanish by the next day. Every time. The feature is completely busted right now.

I’ve been having the same issue , it’s just not logging changes that you make. Problem started about same time

as you. Must be something an update caused .

was there a solution to this? Have you found a fix?

We’ve been fighting this for months.

4 devices (2 parents, 2 kids).

We’re all on the same iOS version (16.2 - right now) but the problem has reoccurred with every version since July-ish.

We’ve factory reset and reconfigured all 4 devices.

We’ve removed and re-added each child to our family account.

I’m at a loss here. I’m not a Google fan but at least FamilyLink is a working and stable product. This isn’t acceptable and we’re clearly not alone here. Apple’s lack of response and transparency is very disappointing.

I wish. I’m on my 5th Senior Apple Advisor since October. Told not a known issue and asked to erase all devices and set up new. So all data will be gone.

That's....horrifying. A fundamental parental control feature is clearly breaking and the solution from Apple is to revert to factory settings on all family devices?! Do better, Apple.

We've now updated every phone/ipad in our house to the latest iOS version, and we're still hitting the same issue. If I'm going to have to wipe every device to maybe solve the issue, I might as well just sell them and move to Android.

does anyone from Apple monitor this? Is there a fix coming??

not really what you expect from Apple…

Wiping all devices did not solve the problem for our household, fyi. I avoided this step for a long time so naturally made it my last option (nuclear, if you will).

Seemed to work for a couple days then app limits began disappearing again. Might be a worthwhile step for you but it was a waste of a Saturday for me.

Also having the same issue. I’ve used screen time without issue for years on my children’s iPads to limit time. For the last few weeks the limits delete themselves and are not staying. Please Apple fix this with a new update.

Chris, when will Apple be addressing this? It is clearly a known issue - I have found multiple threads of these discussions with no help from Apple. There is an issue with screen time, specifically downtime settings and app limits. They are disappearing after being set up. Fix this for families, please.

I've read several topics on this issue now and I can't believe the only response so far from Apple is a link to a standard tutorial of how to set up limits. It's clear we all understand perfectly how the settings work and most people here, including me, tried lots of things to solve it. It's clear there is a major issue in the software with this. I've been having the same problems for weeks now and it keeps coming back. Why doesn't anyone of Apple properly respond to this?

I just posted a similar question without knowing it has already been asked(sorry, but hey, maybe more noise will get Apple to listen), I left a list of actions that seem to trigger it for me, can someone check this to see if at least there are common triggers across different devices?

How to fix massive and constant breaking … - Apple Community

I’ve contacted apple and the problem is resolved by doing the below steps:

1. Turn off screen time for the device that is needing to be blocked for downtime (childs device)
2. Make sure all pictures have synced with iCloud or they will be lost (scroll to bottom of photos app to check if any pending) sign out of iCloud on all devices that can either approve screen time requests or have screen time limitations (child and parents)
3. reset the same devices (not erase content, just reset all settings by going to settings > transfer or reset iPhone > reset > reset all settings)
4. sign back in to iCloud on all devices
5. turn screen time back on and set downtime limits
6. everything should be working normally now and stay as is