You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook Pro suddenly turned off for no reason, nothing works anymore

Ok so i have a Macbook Pro 2019 and i used it for a year or so now. One night it suddenly turned off for absolutely no reason, just completely black nothing works anymore i tried all the shift+command+option+power button, really i searched all these to try and open my macbook but it did absolutely nothing! Then i thought maybe there should be another way, i saw videos of people opening the back of the macbook unscrewing it and take out the battery for 30 sec and putting it back in, they said thats what you have to do if the other tricks didnt work. So i tried opening the back and guess what, the screws are so tiny i have nothing that can possibly unscrew it, and now that we are in this coronavirus pandemic lockdown, i can buy anything to unscrew it cause everything is closed. Im not even sure that reseting the battery will work because my macbook now is like literally dead for no reason at all. I need help any advice from you all will save my life i will really appreciate your support please let me know how i can fix my macbook.

Oh by the way, my macbook was entirely clean absolutely no viruses not anything that can harm the motherboard or the laptop itself, thats why it seems so strange that it died after only one year of using it just for coding java and graphic design on adobe AI. I took care of this macbook very well and it seems so sad.



​[Re-Titled by Moderator]

MacBook Pro 15”, macOS 10.13

Posted on Apr 2, 2020 10:00 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 2, 2020 11:39 AM

What is the exact model of your laptop? You can get this information by entering your serial number here or here.


Also make sure you used the proper keys for the SMC reset. There are different ways to perform the SMC reset depending on the exact model of the laptop.


Here are two Apple articles for troubleshooting power adapter issues depending on whether you have a Magsafe or USB-C laptop:


Magsafe Troubleshooting:

https://support.apple.com/en-us/HT203207


USB-C Troubleshooting:

https://support.apple.com/en-us/HT204652


Make sure to unplug the power adapter from the electrical outlet for a minute to reset the internal protective circuitry.

Similar questions

1 reply
Question marked as Top-ranking reply

Apr 2, 2020 11:39 AM in response to Moti1234

What is the exact model of your laptop? You can get this information by entering your serial number here or here.


Also make sure you used the proper keys for the SMC reset. There are different ways to perform the SMC reset depending on the exact model of the laptop.


Here are two Apple articles for troubleshooting power adapter issues depending on whether you have a Magsafe or USB-C laptop:


Magsafe Troubleshooting:

https://support.apple.com/en-us/HT203207


USB-C Troubleshooting:

https://support.apple.com/en-us/HT204652


Make sure to unplug the power adapter from the electrical outlet for a minute to reset the internal protective circuitry.

Macbook Pro suddenly turned off for no reason, nothing works anymore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.