Threats

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Level 1

4 points

Threats

I found an email that was telling me that my apple id had been locked because of unknown device and activity...i have already changed my password but is there a possibility that this mail is fake??

Posted on Apr 3, 2020 2:05 AM

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Answer 1

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donv_the_ghost

Level 9

50,930 points

Apr 3, 2020 2:31 AM in response to Kiranaki

It is a scam. Changing you password was the right thing to do. And, I assume you gave no potentially harmful personal information to no one. FYI see:

Increase/lLearn about security

See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303

iCloud security overview https://support.apple.com/en-us/HT202303

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

Information on Phishing, etc.

See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

See How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

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Answer 2

Eric Root

Level 10

684,225 points

Apr 3, 2020 8:36 AM in response to Kiranaki

That seems to be a scam/phishing email. Apple won't send you an email/text telling you your account is disabled/restricted or will be disabled/restricted. You will find out the next time you try to log in somewhere.

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

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