Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

activation lock

My  ipad3 owned it for 4 years and more, but it seemed 5 or 6 months ago that  in a situation activation lock, and I tried a lot to enter my Apple ID  and my password but can't open it  , which I use the same apple ID and password in my iphone and mac 

what can i do 

Posted on Apr 3, 2020 8:48 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 5, 2020 10:57 AM

No problem. Here is the whole story--partially from above:


"Did you or [some one else] erase your device without signing out of iCloud first? If so, that ... [is] why your iPad is activation locked. You can turn Activation Lock off only by entering the correct Apple ID/password combination. Note that the correct Apple ID/password combination is the combination allowed by the person owning the device. If this combination cannot be entered, then the iPad is useless to you" -----unless there are extenuating circumstances (e.g., you have the receipt for your purchase of the device with its serial number on it or a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts--(see How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510) If you have either, contact Apple support using one of these options. 


Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help  https://getsupport.apple.com/. Go through the options to find the best support option.

6 replies
Question marked as Top-ranking reply

Apr 5, 2020 10:57 AM in response to rasha161

No problem. Here is the whole story--partially from above:


"Did you or [some one else] erase your device without signing out of iCloud first? If so, that ... [is] why your iPad is activation locked. You can turn Activation Lock off only by entering the correct Apple ID/password combination. Note that the correct Apple ID/password combination is the combination allowed by the person owning the device. If this combination cannot be entered, then the iPad is useless to you" -----unless there are extenuating circumstances (e.g., you have the receipt for your purchase of the device with its serial number on it or a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts--(see How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510) If you have either, contact Apple support using one of these options. 


Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help  https://getsupport.apple.com/. Go through the options to find the best support option.

Apr 3, 2020 9:20 AM in response to rasha161

Did you erase your device without signing out of iCloud first? If so, that may be why your iPad is activation locked. You can turn Activation Lock off only by entering the correct Apple ID/password combination. Note that the correct Apple ID/password combination is the combination allowed by the person owning the device. If this combination cannot be entered, then the iPad is useless to you. Is it possible you had a different Apple ID/Password when you obtained the iPad?

Apr 3, 2020 9:37 AM in response to rasha161

If necessary, if you are the original owner, contact Apple ID Support. They will need to see the original purchase receipt with the serial number/paperwork.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


https://twitter.com/AppleSupport


Or fill out and submit  iTunes Store - Contact Us - Official Apple Support    The form is for iTunes, but will get passed to the ID Support section. 



activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.