You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

There is an email that I cannot seem to dissociate from my Apple ID.

There is an email that I cannot seem to dissociate from my Apple ID. It keeps coming up however it is not the main email for my Apple ID account although both will sign me in. I have gone into settings and removef the email. I also went into the Apple ID and removed the old device. Even though the email is no longer listed, it still appears as the main email. I just want to use the 1 email to get in and out of my Apple ID.

thank you



[Re-Titled by Moderator]

iPhone XS Max, iOS 13

Posted on Apr 4, 2020 12:40 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 4, 2020 2:15 AM

To recover your Apple ID, you can use:


 If you forgot your Apple ID  https://support.apple.com/en-us/HT201354

 

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid


But, are you seeing activation lock? If yes, you can turn activation lock off only by entering the correct Apple ID/password combination. The correct combination is the one allowed by the person owning the device. If this combination cannot be entered, then the iPad is useless to you unless there are extenuating circumstances (e.g., you have the receipt for your purchase of the device with its serial number on it or a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts--(see How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510) If you have either, contact Apple support using one of these options.


Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help  https://getsupport.apple.com/. Go through the options to find the best support option.

2 replies
Question marked as Top-ranking reply

Apr 4, 2020 2:15 AM in response to BeeNeedsHelp

To recover your Apple ID, you can use:


 If you forgot your Apple ID  https://support.apple.com/en-us/HT201354

 

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid


But, are you seeing activation lock? If yes, you can turn activation lock off only by entering the correct Apple ID/password combination. The correct combination is the one allowed by the person owning the device. If this combination cannot be entered, then the iPad is useless to you unless there are extenuating circumstances (e.g., you have the receipt for your purchase of the device with its serial number on it or a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts--(see How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510) If you have either, contact Apple support using one of these options.


Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help  https://getsupport.apple.com/. Go through the options to find the best support option.

There is an email that I cannot seem to dissociate from my Apple ID.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.