Photo booth video not opening!

Hi. I recorded two separate videos on photo booth that were extremely important. Each were around 10-20 minutes. Each saved properly, however when I try to open them, it won't let me. I have tried opening the videos with both Quicktime and Itunes, but neither will let me. Wondering what I can do to get these videos to play.

MacBook Air 13", macOS 10.12

Posted on Apr 4, 2020 1:10 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 7, 2020 6:34 AM

Hi talia140,


Thanks for posting! I understand you have some important videos recorded in Photo Booth that do not seem to be playing back. I'm happy to see if I can offer assistance.


As a test, try recording a new video in Photo Booth and then try opening it. Does that video work? Knowing the results of that test would help in narrowing this issue down.


If you haven't already, it might help to click Apple menu () > Restart and then test again.


Also, you mentioned you've tried playing the videos in both iTunes and QuickTime. Have you tried opening the video in the Photos app? Give that a try if you haven't already.


Take care.

Similar questions

1 reply
Question marked as Top-ranking reply

Apr 7, 2020 6:34 AM in response to talia140

Hi talia140,


Thanks for posting! I understand you have some important videos recorded in Photo Booth that do not seem to be playing back. I'm happy to see if I can offer assistance.


As a test, try recording a new video in Photo Booth and then try opening it. Does that video work? Knowing the results of that test would help in narrowing this issue down.


If you haven't already, it might help to click Apple menu () > Restart and then test again.


Also, you mentioned you've tried playing the videos in both iTunes and QuickTime. Have you tried opening the video in the Photos app? Give that a try if you haven't already.


Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Photo booth video not opening!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.