You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to Move eMails on Apple Mail (iOS) from an imap account folder to Exchange/ outlook.com account Folder

On the native mail app of ios, can't move emails from any imap account folder to my Exchange / outlook.com mail account, On native mail app of ios. the Exchange/ outlook.com mail account appears greyed out. I have no problem moving emails from the Office 365 Exchange account or outlook.com account to IMAP folders, but I can't do it the other way round.


I also have no problem doing this on macOS – the Mail.app on my two Macs does it straight away, dragging & dropping, and those changes are instantly reflected on my iPhone & iPad. I just can't perform the task of moving an email from an IMAP account over to the Office 365 Exchange account or outlook.com account, because it's not an option – it's greyed out in the list.


Even when Mail.app on iOS suggests a particular Exchange/ outlook.com account folder to move the email to (because I've done the same previously, with related content), it just says "Unable to move email" and it stays in the IMAP Inbox.

So, it works on macOS, but not on iOS.


any solution ?

Posted on Apr 4, 2020 5:38 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 4, 2020 6:21 AM

Your query seems originated from https://techcommunity.microsoft.com/t5/office-365/mail-app-on-ios-cannot-move-mail-from-imap-to-greyed-out-office/m-p/198094#


The last two paragraphs in your post are from the above link started on 05-27-2018 12:09 PM.


However read this --> Exchange ActiveSync (EAS) payload settings - Apple Support


Similar questions

3 replies
Question marked as Top-ranking reply

Apr 4, 2020 6:21 AM in response to sn72

Your query seems originated from https://techcommunity.microsoft.com/t5/office-365/mail-app-on-ios-cannot-move-mail-from-imap-to-greyed-out-office/m-p/198094#


The last two paragraphs in your post are from the above link started on 05-27-2018 12:09 PM.


However read this --> Exchange ActiveSync (EAS) payload settings - Apple Support


Apr 4, 2020 6:43 AM in response to SravanKrA

Your tracing is correct. There is no copyright in Reporting problems And issues I think.

moreover that was a Microsoft forum, and this is dedicated to Apple related issues.

nevertheless the link indicated by you is for mdm. But the problem I am facing is also on plain outlook.com mail accounts registered on the website Outlook.live.com.


Unable to Move eMails on Apple Mail (iOS) from an imap account folder to Exchange/ outlook.com account Folder

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.