I followed the link you gave me and both of these locations do not have the Apple folder.
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
I went into my Control Panel\Programs\Programs and Features and I don't even see iTunes as installed; however, it's installed. I can launch the iTunes application and logged into my account.
I'm also following this thread and one the users suggestion to removed the following in that order.
- iTunes
- Apple Software Update
- Apple Mobile Device Support
- Bonjour
- Apple Application Support (iTunes 9 or later)
However, I don't see any of them besides the Bonjour is installed. So, what are my next steps?