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Level 1

8 points

iPhone stuck on Error 14 during update - no backup

iPhone 7 plus iOS 11.3 (I think), i went over all error 14 resolving items and no outcome.

Description and History:

The iPhone didn't have free GB. It started to turn on (stuck on the apple icon) and turn off again repeatably (I heard this is called boot loop situation).

I tried to reset him but no success. The mistake I made was to do an update via my PC. The upgrade is getting stuck on 20% and then error 14 pops up.

Reset to factory default is not an option. My mistake was i didn't back it up for 3 years and all of my baby daughter photos, videos and memories are there.

Please any advice would be help. Is it solvable ? I don't mind send it to US .

iPhone 7 Plus

Posted on Apr 4, 2020 1:58 PM

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Top-ranking reply

Level 10

268,263 points

Posted on Apr 4, 2020 2:01 PM

This sounds like a hardware issue.

iOS update and restore errors - Apple Support

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6 replies

Top-ranking reply

Level 10

268,263 points

Apr 4, 2020 2:01 PM in response to hila240

This sounds like a hardware issue.

iOS update and restore errors - Apple Support

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Level 1

8 points

Apr 4, 2020 2:17 PM in response to deggie

@deggie Windows 10 & iTunes 12.10.5.12

Have you used a different port and a different cable? - used different ports and different cables.

Can you disconnect and start you iPhone and use it? - I can't, it turns until the apple icon stage and gets into restore screen

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Level 10

167,333 points

Apr 4, 2020 2:02 PM in response to hila240

What OS and version of iTunes is on your computer? Have you used a different port and a different cable? Can you disconnect and start you iPhone and use it?

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Level 10

167,333 points

Apr 4, 2020 2:22 PM in response to hila240

Then I agree with sberman, you have a hardware problem.

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Level 1

8 points

Apr 4, 2020 2:25 PM in response to deggie

how can i solve it ? is there any lab i can reach ?

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Level 10

167,333 points

Apr 4, 2020 2:27 PM in response to hila240

You can contact AppleCare wherever you are.

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iPhone stuck on Error 14 during update - no backup

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