Hello
I have a question about my subscription. One hour ago Apple tried to withdraw money from my card in sum 19.99 dollars, but it failed, because I hadn't money on this card. As I understood, it was for Gradient unlimited app. I deleted this app and cancelled this subscription. but also can see this app in active. How can I change it?
iPhone X, iOS 13
I meant contact the person who created the app.
If you see a transaction you do not recognize or have an issue with a transaction open Wallet>tap on the card used>tap on the transaction (photo 1)>tap on the amount (photo 2)>look for a report an issue link. (photo 3)
photo 1 - select the transaction
photo 2 - click the amount
photo 3 - click the link
Contact the vendor to see if they can help.
the problem is that I haven't official vendor and support in my country (Ukraine). I tried to connect with US support, and tried to send an email, but now they can't accept my application, I don't know exactly why.
yeah, I did it. but it still waiting for billing this app. I cancelled my subscription for this app, but its still located in active. and its Writing that this app expires 02 may
My Subscription
