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Hello

I have a question about my subscription. One hour ago Apple tried to withdraw money from my card in sum 19.99 dollars, but it failed, because I hadn't money on this card. As I understood, it was for Gradient unlimited app. I deleted this app and cancelled this subscription. but also can see this app in active. How can I change it?

iPhone X, iOS 13

Posted on Apr 4, 2020 3:14 PM

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Question marked as Top-ranking reply

Posted on Apr 4, 2020 5:01 PM

I meant contact the person who created the app.


If you see a transaction you do not recognize or have an issue with a transaction open Wallet>tap on the card used>tap on the transaction (photo 1)>tap on the amount (photo 2)>look for a report an issue link. (photo 3)


photo 1 - select the transaction



photo 2 - click the amount



photo 3 - click the link



5 replies
Question marked as Top-ranking reply

Apr 4, 2020 5:01 PM in response to Snezha1999

I meant contact the person who created the app.


If you see a transaction you do not recognize or have an issue with a transaction open Wallet>tap on the card used>tap on the transaction (photo 1)>tap on the amount (photo 2)>look for a report an issue link. (photo 3)


photo 1 - select the transaction



photo 2 - click the amount



photo 3 - click the link



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