Audio sound when recording a video.

the problem is the RECOED button!

if you make a video when the phone is on silent mode it will record the video without any sound problem.

what i think is that the camera hear the sound on the record botton and it lowers the recording sound!

More updates:

I called AppleCare and had an express replacement sent out. That should arrive later this week. However right after the call I decided to experiment a bit more.

Long story short here is what I did:

1. I took a Panasonic Water Floss device and blasted the grill with water several times. (I figured this would either destroy the speaker or potentially rupture the IP97 seals or it might clear out debris that fell into the speaker compartment behind the grill.)
2. I then had to blow out the water. I couldn’t find an air duster laying around so I did it with my own breath as hard as I could. Needless to say this was not enough.
3. Then I shook the phone several times (swinging it in an arc with the ear piece pointing away from me.)
4. Checked it again for any residual water and it seemed as dry as I could get it.
5. I then made test calls with it and the speaker worked brilliantly. Crystal clear and loud with no distortion or buzzing.

This process has now resolved both the audio recording issue and the subsequent speaker distortion issue from my first attempt at cleaning the grill.

For those who wish to know what likely occurred:

When cleaning the grill the first time, the process likely pushed some debris through the grill and into the speaker compartment behind the grill. This would cause any audio above fifty percent to distort and buzz loudly. (Similar to what a hi-go audio speaker might sound like when a tweeter has blown out.). This made phone calls unintelligible unless on speakerphone.

MY ADVICE: Do not do this unless you feel comfortable taking the risk and/or have accidental damage protection. There is a significant chance of making matters worse and you are better off going through Apple or another authorized repair shop to get the speaker / mic array replaced.

Unfortunately, this sort of problem honestly falls into a category of normal wear and tear. (This is my opinion, not Apple’s.) That said, Apple should seriously consider modifying the demand as the “implied” use of the device mentions no consequence of this kind over time and the usual care instructions are insufficient to ensure problems like these do not occur with proper maintenance.

WHAT YOU SHOULD DO: With a new phone try to clean the face of the device as frequently as possible. Especially if you sweat on it as that sweat is too acidic for the IP97 coating (on the speaker grill) to tolerate over a long period of time and eventually it will affect the water tight seal which will result in more debris being lodged inside etc.

Also, remember to use a gentle cleaning solution. Something designed specifically for plastic. Abrasive or corrosive cleaning agents (those containing alcohol) can quickly damage the IP97 coating/seals and will strip away the oleophobic coating on the display resulting in awful reflective discoloration and more difficulty with cleaning your screen.

Lastly, these guidelines for cleaning are even more necessary for anyone who may wear makeup, facial moisturizer, topical medications or sun screen while using your phone.

The alternative is to use Bluetooth for your calls and that will keep the issue from occurring for far longer than usual.

Good luck!

I already tried that option but no using pc. I reset my phone. Its fully wiped and backed up my icloud. I turned off the "record stereo sound" on camera settings. The video now is working fine without any issues. But when i take a selfie video the sound is super low. I tried using messenger and it is loud. Tried playing music and its okay.

I just fixed it by turning off stereo recording in settings. Who needs stereo recording on a phone movie anyway? Now it starts at full volume from the beginning of recording. Settings>camera>Record stereo sound>toggle off

I have an iphone 11 and have always had the issue of the first 8 - 10 seconds of audio in my video recordings being low. If I turn off the "record in stereo" the problem goes away. But I want to record in stereo. The work around seems to be turning your phones ringer to "silent mode" Once in silent mode you can record in stereo with the volume of your vids high from the beginning. I gotta believe that Apple can fix this easily.

I’m having the same problem when I record a video, it’s been going on for almost 2 weeks. The first 10 seconds or so almost no sound then it will go up to full volume. I’ve done the update and restarted it several times. I have the iPhone 11

Hey I’m glad we found a solution together. Honestly I’d have been as dumbfounded and might never have pursued a solution had I not read what others had been experiencing as well. So thanks for contributing!

PS: I created a separate thread with a description of the problem and the solution in a separate post marked as “answered”. Hopefully that will make it easier for people to find the info they need.

Here is the link:

https://discussions.apple.com/thread/251906671?answerId=253638363022#253638363022

This is a workaround and one that does not work for every phone.

Turning off stereo sound recording is disabling a very important feature if you are making serious videos.

so I would say for some this is acceptable and for some it works but this is not a fix. Apple needs to fix the issue and we need to let them know about it on their feedback link. https://www.apple.com/feedback/iphone.html

Update: After the last update, the audio worked perfectly on video playback whether I used a mic or the phone mic. It worked for one try. Now it only works perfectly when I use the mic on my apple earbuds.

Ok guys, here’s what support said when I called again:

He did a remote scan for any problems and none were detected. He told me to go to the Apple store and have them "put the phone in recovery mode and reload the operating system."

If that doesn’t work, he said the next step is to back up everything and completely wipe it out.

This makes no sense to me. Why would only a few phones have a problem that Apple has never heard of??? My Apple store is 32 miles and 20.00 in tolls away, so I haven’t made it there yet. I’ll keep you posted. I’ll prob go this coming week.

Nacho, the guy said he has no idea how you can reach someone from Argentina. Apple only has Brazil’s number on the website.

@emmy2017.

Even I am facing same issue. When I am putting my phone in silent mode , then if I record video, then sound is fine.

Turn on your silent mode. It happens when you have your silent mode off. I hope it helps. :)

Mine is doing exactly the same thing. For the first 10 seconds or so, the audio is so low you can hardly hear it, then it’s normal. I started recording audio after about ten seconds instead of at the beginning, but it still did the same thing for a few seconds. How do we fix this???

No, I don’t use WhatsApp.

I’m going to call Apple ASAP. I’m pretty pis***

about this. Have you tried calling them? They have to fix it. We can’t be the only people with this problem. I’m always afraid to do a factory reset, lol!

I’ll let you know what they tell me.