Audio sound when recording a video.

Yo,


Today I realised I am having this issue. I recorded a video and the first 10 seconds approximately the volume of the video is low and then it goes to normal automatically. This only happens if you record on stereo. If stereo is off, no problem with sound volume at all.-


I use bluetooth, but it was disabled at the time of the recording.-


I reset the iPhone pressing the volume buttons (volume up down and power) but the problem persists.-


I have an iPhone 11 Pro using version 13.4.-


My wife has an XS on version 13.4 as well and no issues at all.-


Has anyone experienced this before? Any input is much appreciated.-

iPhone 11 Pro, iOS 13

Posted on Apr 4, 2020 3:30 PM

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Posted on Oct 10, 2020 8:22 PM

FORGET IT. This does not solve it either. I’m utterly perplexed. I’ll be reaching out to Apple engineering to see what is up. I loath to load yet another beta on my phone but maybe 14.2 addresses it. Idk


———


I believe I’ve discovered what the **** may have been causing this for so many users across so many iPhone versions and OS versions. Researching this has been affecting many users for YEARS!


So here it is. You need to clean the speaker/microphone grills on the iPhone.


Each model has the mics and speakers in slightly different locations. There are three on the iPhone 11 Pro Max for example.


One mic is next to the ear piece speaker above the screen, where the face unlock and selfie cameras are at.


Another is on the bottom (where the holes are next to the lighting port.


And the last is on the back where the camera array is. (Looks like a black dot / hole on the bottom right of the square.)


Here is exactly what I did to fix the audio gain using stereo.


I first used a “mild” soap to wash the exterior and rinsed it very well. I then blew into the holes and grills to get as much water out as possible. I then used a hair dryer very quickly and gently to dry out any remaining moisture.


DO NOT use the maximum setting on the hair dryer and do not cook your phone with it. You only need some heat to evaporate the water. If you wish to be ultra cautious just let it dry overnight.


Lastly, and this one is probably the singular more important thing I did:


I used an alcohol pad (the sort used to sanitize and area before getting an injection or drawing blood) and carefully cleaned the grill on the front (top) of the iPhone where the earpiece and face cameras are at. I rubbed back and forth a few times using my fingernail to push just enough of the alcohol pad in to clean the grill.


You will want to avoid getting alcohol on the screen as it can wear out the oleophobic coating and then fingerprints and other stuff will become far more challenging to clean.


once done I wiped the few drops of alcohol around the grill area and tested the camera.


and boom. It worked.


why is this happening you may ask?


As we use our phones we may sweat or get other natural oils and residue that deposit in these grills and holes. They obviously block proper sound conduction and as a result cause the mic to be totally off calibration. This is why the video starts quiet and gradually ramps up.


frankly, this should be part of the basic user maintenance manual for all iPhone models. Especially those with water protection because the grills on those are also coated with a thin veneer of plastic which makes them more sensitive to residue collection.


If this process is too intimidating for you to try and your phone is under warranty just take it in for service or replacement. They will be able to resolve it by replacing the speaker / mic arrays.


PS: I’ve been writing and recording music for 29 years. I’m embarrassed this wasn’t the first thing I thought of. LOL


Similar questions

238 replies

Oct 18, 2020 1:48 PM in response to Lucafromca

While this response is impressive and likely contains factual data, the issue is that the camera audio works fine using the rear facing camera and when using the selfie camera, the audio isn't muffled, it's recording volume is really low and you can hear it gaining volume. The issue existed in iOS 13 and remained after upgrading to 14. This is on a iPhone 11 pro . Recording in other app like Marco Polo while using the front facing camera, has no audio issues.

Oct 19, 2020 5:57 AM in response to nacho182

I had the same issue using the rear camera, and after restarting, updating, resetting to factory.... the issue was still there. The only way I could get a a decent volume from the beginning of the video was turning off the Record Stereo Sound setting. I got support from Apple and we tried a lot of stuff. Now before taking it to a tech support store, I did a final test removing the protective case and that was the issue. It was not the case itself, I had this metal plate that you use with magnetic holders, so using the case without the metal plate it is ok, but as soon I place back the metal in between the case and the back side of the phone (I never glue it), the issue comes back

Nov 6, 2020 1:35 PM in response to raynold48

Ladies and Gentlemen,


This is NOT a software issue. It is a problem with the speaker grill on the top of the phone. (The horizontal grill that sits in the center of the notch where the front / selfie camera also exists.)


It must be properly cleaned to resolve the matter. Yes you can get a replacement device and it will also resolve the issue for you. But if you wish to try to fix it you must use a gentle brush, soap and water to clean it.


Once it has been successfully cleaned water will fill the compartment and you will not be able to hear audio coming out of the top speaker. You must then shake the water out, turn the phone upside down and let it drain and if you have access to an air duster you can also use that to force the water out.


Once that is done the speaker and microphone for the front camera will work again as normal.

Dec 4, 2020 9:07 AM in response to ChasCromwell

Glad to see someone is reading my response. This audio gain issue keeps coming up and it’s more an issue with the way the gain is automatically adjusted in Apple’s camera app. When the microphone is obstructed by what ever sort of dirt / residue then the calculations grt unexpected values and the audio gain remains very low for about 10 seconds.


cleaning the grill as you’ve done resolves it.

Aug 11, 2021 8:24 PM in response to nacho182

Thank you for posting your question and others with their answers. I turned off the stereo and it works too. I also tried updating and turning the phone on and off, etc. to no avail. It is sooo frustrating when we need to use our phones to create a short video and things are updated so they don't work well anymore and a person then has missed opportunities and then have to struggle to find a way to make things work again. I teach plant science and am working on recordings for teaching. The last several days I came across some timely examples in the landscape on my travels to record for the students and have poor sound..... I can't recreate those opportunities easily since I don't have plans to return to those places soon enough. Shutting off the stereo made the volume go up, but I suspect weakens the sound with it not in stereo. I'm not super tec savvy, but it seems odd when things as basic as our camera/video making capacities on a leading phone brand like iPhone are changed to make things worse.... Anyways I need to focus on being grateful things have improved and not give up when I notice something goes bad.

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Audio sound when recording a video.

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