Audio sound when recording a video.

Yo,


Today I realised I am having this issue. I recorded a video and the first 10 seconds approximately the volume of the video is low and then it goes to normal automatically. This only happens if you record on stereo. If stereo is off, no problem with sound volume at all.-


I use bluetooth, but it was disabled at the time of the recording.-


I reset the iPhone pressing the volume buttons (volume up down and power) but the problem persists.-


I have an iPhone 11 Pro using version 13.4.-


My wife has an XS on version 13.4 as well and no issues at all.-


Has anyone experienced this before? Any input is much appreciated.-

iPhone 11 Pro, iOS 13

Posted on Apr 4, 2020 3:30 PM

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Posted on Oct 10, 2020 8:22 PM

FORGET IT. This does not solve it either. I’m utterly perplexed. I’ll be reaching out to Apple engineering to see what is up. I loath to load yet another beta on my phone but maybe 14.2 addresses it. Idk


———


I believe I’ve discovered what the **** may have been causing this for so many users across so many iPhone versions and OS versions. Researching this has been affecting many users for YEARS!


So here it is. You need to clean the speaker/microphone grills on the iPhone.


Each model has the mics and speakers in slightly different locations. There are three on the iPhone 11 Pro Max for example.


One mic is next to the ear piece speaker above the screen, where the face unlock and selfie cameras are at.


Another is on the bottom (where the holes are next to the lighting port.


And the last is on the back where the camera array is. (Looks like a black dot / hole on the bottom right of the square.)


Here is exactly what I did to fix the audio gain using stereo.


I first used a “mild” soap to wash the exterior and rinsed it very well. I then blew into the holes and grills to get as much water out as possible. I then used a hair dryer very quickly and gently to dry out any remaining moisture.


DO NOT use the maximum setting on the hair dryer and do not cook your phone with it. You only need some heat to evaporate the water. If you wish to be ultra cautious just let it dry overnight.


Lastly, and this one is probably the singular more important thing I did:


I used an alcohol pad (the sort used to sanitize and area before getting an injection or drawing blood) and carefully cleaned the grill on the front (top) of the iPhone where the earpiece and face cameras are at. I rubbed back and forth a few times using my fingernail to push just enough of the alcohol pad in to clean the grill.


You will want to avoid getting alcohol on the screen as it can wear out the oleophobic coating and then fingerprints and other stuff will become far more challenging to clean.


once done I wiped the few drops of alcohol around the grill area and tested the camera.


and boom. It worked.


why is this happening you may ask?


As we use our phones we may sweat or get other natural oils and residue that deposit in these grills and holes. They obviously block proper sound conduction and as a result cause the mic to be totally off calibration. This is why the video starts quiet and gradually ramps up.


frankly, this should be part of the basic user maintenance manual for all iPhone models. Especially those with water protection because the grills on those are also coated with a thin veneer of plastic which makes them more sensitive to residue collection.


If this process is too intimidating for you to try and your phone is under warranty just take it in for service or replacement. They will be able to resolve it by replacing the speaker / mic arrays.


PS: I’ve been writing and recording music for 29 years. I’m embarrassed this wasn’t the first thing I thought of. LOL


Similar questions

238 replies

Jul 12, 2020 3:01 PM in response to LenBRR

I called Apple four times. They tried diagnostics(thought it may be software problem) and resets and updates over the phone with me. The only thing he said to try is to go to the Apple store and have them do a complete shutdown and reset, and if that doesn’t work then he said they have to look into the hardware in the phone itself. I’m pi$$eD. They have to know this is an issue.

Also, I can barely hear at all over the speaker at the top. For phone calls I have to use my earbuds.

Hey, Apple! Do you even even read these discussion boards? Hello??? Or can you not read the first ten words of our messages? for the first 10 seconds???

FIGURE THIS CRAP OUT!!!

Oct 10, 2020 10:50 PM in response to Golfitz

More updates:


I called AppleCare and had an express replacement sent out. That should arrive later this week. However right after the call I decided to experiment a bit more.


Long story short here is what I did:


  1. I took a Panasonic Water Floss device and blasted the grill with water several times. (I figured this would either destroy the speaker or potentially rupture the IP97 seals or it might clear out debris that fell into the speaker compartment behind the grill.)
  2. I then had to blow out the water. I couldn’t find an air duster laying around so I did it with my own breath as hard as I could. Needless to say this was not enough.
  3. Then I shook the phone several times (swinging it in an arc with the ear piece pointing away from me.)
  4. Checked it again for any residual water and it seemed as dry as I could get it.
  5. I then made test calls with it and the speaker worked brilliantly. Crystal clear and loud with no distortion or buzzing.


This process has now resolved both the audio recording issue and the subsequent speaker distortion issue from my first attempt at cleaning the grill.


For those who wish to know what likely occurred:


When cleaning the grill the first time, the process likely pushed some debris through the grill and into the speaker compartment behind the grill. This would cause any audio above fifty percent to distort and buzz loudly. (Similar to what a hi-go audio speaker might sound like when a tweeter has blown out.). This made phone calls unintelligible unless on speakerphone.


MY ADVICE: Do not do this unless you feel comfortable taking the risk and/or have accidental damage protection. There is a significant chance of making matters worse and you are better off going through Apple or another authorized repair shop to get the speaker / mic array replaced.


Unfortunately, this sort of problem honestly falls into a category of normal wear and tear. (This is my opinion, not Apple’s.) That said, Apple should seriously consider modifying the demand as the “implied” use of the device mentions no consequence of this kind over time and the usual care instructions are insufficient to ensure problems like these do not occur with proper maintenance.


WHAT YOU SHOULD DO: With a new phone try to clean the face of the device as frequently as possible. Especially if you sweat on it as that sweat is too acidic for the IP97 coating (on the speaker grill) to tolerate over a long period of time and eventually it will affect the water tight seal which will result in more debris being lodged inside etc.


Also, remember to use a gentle cleaning solution. Something designed specifically for plastic. Abrasive or corrosive cleaning agents (those containing alcohol) can quickly damage the IP97 coating/seals and will strip away the oleophobic coating on the display resulting in awful reflective discoloration and more difficulty with cleaning your screen.


Lastly, these guidelines for cleaning are even more necessary for anyone who may wear makeup, facial moisturizer, topical medications or sun screen while using your phone.


The alternative is to use Bluetooth for your calls and that will keep the issue from occurring for far longer than usual.


Good luck!

Oct 17, 2020 2:30 AM in response to Zeusbeater

Exactly as expected. I actually managed to completely resolve my issue the evening after getting an express replacement order in with AppleCare. A waste for sure.


Glad you got it fixed without replacing your device. I think this is 99% of people’s problems and it’s entirely reasonable to accumulate dirt and grime on something we put our face and hands all over for at least a year or two (if upgrading regularly).


however, I will say that this iPhone was one of the most sensitive to this problem. I’m not sure why. Lots more testing needs to be done. :)

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Audio sound when recording a video.

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