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Trinity1017 Author

Level 1

4 points

Pictures not loading in camera roll

since update pictures take hours sometimes, days to load in camera roll with little cloud at bottom right when they finally show. Internet is fine tried resetting still same problem. Having issues syncing with other devices on same account.

iPhone 11 Pro Max, 13

Posted on Apr 4, 2020 4:20 PM

Top-ranking reply

Joseph_S.

Community Specialist

Posted on Apr 7, 2020 2:05 PM

Hi Trinity1017,

It seems you're having trouble with Photos, and I want to help.

When you see the cloud icon you're describing in Photos, it indicates the the Optimize Storage option of iCloud Photos is working to offload a picture from your device in order to save storage.

You can learn more about that here:

Get help with iCloud Photos - Apple Support

How much available storage do you have on your iPhone?

You can find that in Settings > General > iPhone Storage.

How to check the storage on your iPhone, iPad, and iPod touch - Apple Support

Thanks for using the Apple Support Communities.

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