New iPhone suddenly overheated and won’t turn back on

I haven’t had my phone long but it was on the couch today and suddenly got really hot and turned off and now won’t turn back on. It’s not a hot day so I’m confused! Is this a faulty device?

Posted on Apr 5, 2020 3:55 AM

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Posted on Apr 5, 2020 3:58 AM

If it does not turn on after having cooled back down it definitively may be defective and in need of service.


Try the steps in this article:

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If that does not help your phone might need service:

Contact Apple for support and service - Apple Support


Good luck!

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New iPhone suddenly overheated and won’t turn back on

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