You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Email address suggestion issue

Hello,


I got an issue with the suggestion whenever I try to input the email address where requires.


It always suggests the email (as in the screenshot) which is not my Apple ID email address I’m using with my iPhone now. That was my previous email I registered Apple ID on my old iPhone.


Your kind advice is highly appreciated. Thank you so much.


Best regards,

Thai


[Image Edited by Moderator to Remove Personal Information]

iPhone 7 Plus, iOS 13

Posted on Apr 5, 2020 8:13 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 5, 2020 10:50 AM

If you accessed the web site when using the old phone/ID, you created a user login. If you want to change the login to your current ID, you need to log into the web site using your old ID, and then change your login on the website (reset your user name and password there).

3 replies

Email address suggestion issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.