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First of all my credit card was compromised a few months ago so I had my card cancel.

I didn’t make any payments to iCloud and Apple for a couple months.

I tried getting into the account with a new credit card but I was disabled to get in.



Posted on Apr 5, 2020 10:06 AM

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2 replies

Apr 5, 2020 10:26 AM in response to Jaysamo1

If this is in the iTunes/App Store, see the 3rd link.


If your Apple ID is locked or disabled - Apple Support.       


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support.      


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Store - Contact Us - Official Apple Support.       


iTunes Support – world wide        

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