disabled

First of all my credit card was compromised a few months ago so I had my card cancel.

I didn’t make any payments to iCloud and Apple for a couple months.

I tried getting into the account with a new credit card but I was disabled to get in.



Posted on Apr 5, 2020 10:06 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 5, 2020 10:26 AM

If this is in the iTunes/App Store, see the 3rd link.


If your Apple ID is locked or disabled - Apple Support.       


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support.      


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Store - Contact Us - Official Apple Support.       


iTunes Support – world wide        

2 replies
Question marked as Top-ranking reply

Apr 5, 2020 10:26 AM in response to Jaysamo1

If this is in the iTunes/App Store, see the 3rd link.


If your Apple ID is locked or disabled - Apple Support.       


If you have changed your ID or password, have you followed the steps in this article?


What to do after you change your Apple ID or password - Apple Support.      


If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Store - Contact Us - Official Apple Support.       


iTunes Support – world wide        

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

disabled

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.