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iPhone died in the middle of an update

My iPhone6 needed updates, and was low on storage space, so I started an update through iTunes. It crashed in the middle and said it couldn't complete. Now it's stuck in a frozen state. The screen is black and says I should plug it in to my computer/iTunes to continue. But it doesn't work. I've turned it off and on again. Same thing. I reached out to apple support and they're trying to call me but they can't call me since my phone is dead/frozen. How on earth do I get out of this mess?


Suggestions are to update iTunes before I can continue. But my computer is old and can't support the new versions of iTunes or operating systems. It's a 2009 MacBookPro. It seems I'm stuck.


Anyone have any hope to share with me?

Thank you.

GratefulTina

iPhone 6s, iOS 11

Posted on Apr 5, 2020 11:00 AM

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Question marked as Best reply

Posted on Apr 5, 2020 2:41 PM

Force restart iPhone - Apple Support ⬅︎ try this first...


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


See if it will work without updating iTunes...


You can Chat with Apple Support just click "Contact Support" top right corner of this page...

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iPhone died in the middle of an update

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