The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

janie15 Author

Level 1

4 points

Sneaky emails?

I keep getting emails saying they are from Apple, telling me someone is ordering names under my account. How do I know if this is true?

iPad Air, iOS 12

Posted on Apr 5, 2020 2:57 PM

Top-ranking reply

stedman1

Level 10

268,198 points

Posted on Apr 5, 2020 2:59 PM

See the info below for steps to help identify bogus emails.

Apple does not include document, or PDF files to download.
Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
Apple would not have such horrible spelling or grammar.
Apple would not send a message to “Undisclosed Recipients”.

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

If you provided your Apple ID and password at the bogus site, change your password immediately.

https://support.apple.com/en-us/HT201355

The links below have information to help identify fraudulent emails.

Identifying legitimate emails from the iTunes Store

https://support.apple.com/en-us/HT204759

View in context

Sneaky emails?

Similar questions