I have been trying to call my sister, who I FaceTime regularly, but this time, video was unavailable. I tried deleting the contact and re-adding it but it didn't help. Has this happened to anyone before and if so, how did you fix it? Thanks.
iPhone 6s Plus, iOS 12
I troubleshooted in all the ways noted on the link before contacting Apple or the communities and none of the suggestions applied. The problem, as it turned out, was on my sister's end. She spoke with someone who was able to help fix the problem, so we're back in business.
I troubleshooted in all the ways noted on the link before contacting Apple or the communities and none of the suggestions applied. The problem, as it turned out, was on my sister's end. She spoke with someone who was able to help fix the problem, so we're back in business.
Hello patthekat,
I understand that upon trying to make a Faceime call you received a message saying video unavailable. I am happy to help so you can enjoy your regular FaceTime calls with your sister.
Follow the steps provided in the article below for help troubleshooting why video is unavailable.
If you can't make a FaceTime call on your iPhone, iPad, or iPod touch
Let me know if you have any other questions.
Have a great day!
FaceTime is not allowing me to place a call to someone I FaceTime often
