I cannot get Apple TV menu to appear on TV or on my IPAD as an app

How find Apple TV menu on TV or on IPAd — not showing/. I have purchased a new Remote and paired it. Apple TV device seems to be working (lit); does talk t o any device; I have tried 3 different TVs and connecting via Ethernet cable.


Posted on Apr 6, 2020 7:28 AM

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Posted on Apr 6, 2020 8:56 AM

The Apple TV box and the TV app are two distinct things. The box is something you connect to your TV to allow for various streaming services, iTunes content, airplay etc. The TV app is something that consolidates supported streaming services, along with iTunes purchases, to allow for viewing everything in one place. The link provided shows more detail as to what the app offers. The app is available on the Apple TV box along with iPad. You cannot connect an Apple TV to an iPad, except for using airplay to stream media or mirror. Thus you will not see that same Apple TV menu screen on iPad.


If you are only seeing computers and settings on the Apple TV box then that means it is not properly connected to the network. Bluetooth is only used during setup, to transfer certain settings from an IOS device, and thereafter can only be used to pair with a BT keyboard.


Try a different ethernet cable

Make sure router has port 123 open (refer to manual if unsure)

To see a current status of the network get a report from istumbler, netstumbler or similar. Look for signal strength, noise, nearby networks



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Apr 6, 2020 8:56 AM in response to Cindy53art

The Apple TV box and the TV app are two distinct things. The box is something you connect to your TV to allow for various streaming services, iTunes content, airplay etc. The TV app is something that consolidates supported streaming services, along with iTunes purchases, to allow for viewing everything in one place. The link provided shows more detail as to what the app offers. The app is available on the Apple TV box along with iPad. You cannot connect an Apple TV to an iPad, except for using airplay to stream media or mirror. Thus you will not see that same Apple TV menu screen on iPad.


If you are only seeing computers and settings on the Apple TV box then that means it is not properly connected to the network. Bluetooth is only used during setup, to transfer certain settings from an IOS device, and thereafter can only be used to pair with a BT keyboard.


Try a different ethernet cable

Make sure router has port 123 open (refer to manual if unsure)

To see a current status of the network get a report from istumbler, netstumbler or similar. Look for signal strength, noise, nearby networks



Apr 6, 2020 11:04 AM in response to Cindy53art

Screen mirroring is part of airplay, and every iPad has it, being is a wireless protocol used to stream media and mirror the display.


The first part of my response was merely pointing out the differences between the TV app and the Apple TV hardware, as you were commenting on the fact that the Apple TV menu was not showing up on your iPad and I was trying to point out why that is not possible.


The Apple TV menu is showing up on your TV. You just happen to only see two icons because it is not properly connected to the network. The device is very much plug and play, however it is still dependent on a proper network connection and when that is not received proper troubleshooting needs to occur. I have had every model and it works exactly in that matter, as does it for the vast majority of users. However, just as with any device those steps need to occur to investigate a problematic connection. Connecting to multiple TV's will not change that. I advised to use a different ethernet cable to rule out a possibly faulty one, checking the router as that port is required in order for functionality, and to check the status using a diagnostic report to verify the level your network is currently operating at.


This is a user support forum and the purpose is to help users troubleshoot when issues occur. If you are not sure of something then you can ask more questions, however if you're not intent on doing any further investigation then i'm not sure of the purpose for you posting here. To reiterate, this would apply to any network device when issues occur so perhaps you should rethink buying any such device if that is your stance. Also, the 3rd gen model that you have was discontinued in 2016, and long past the period for return.

Apr 6, 2020 8:47 AM in response to vazandrew

Apple Tv model A1427  I guess I am not sure what to expect -- when connected all devices, nothing happens. I am not sure what "TV APP" -- I have used Apple TV without issue at my school ,but cannot set it up at home.

I purchased a new remote and paired it. When connected to TV two options "computer" or Settings appears, but does not allow me to select either.

This shouldn't be this hard.

Bluetooth is not finding the apple tv


Apr 6, 2020 9:56 AM in response to vazandrew

This is way beyond my realm of comfort and I have written a published digital-based art curriculum for 20 years......

From your response, you say the apple I use screen mirroring daily at school. I am aware of how to use that. I don't have "airplay" on the ipad. According to all of the YOUTUBE and written tutorials I've researched, the Apple TV should show up once I've paired the remote and connected the device to the TV -- I have tried multiple tvs, and have connected and reconnected to ethernet....so much for Apple being so user friendly


I'm about to return this device for a refund.


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I cannot get Apple TV menu to appear on TV or on my IPAD as an app

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