I was told that my apple id was permanently disabled after contacting the customer about an in-app purchase, and got no help after contacting 3 advisors.

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Level 1

28 points

I was told that my apple id was permanently disabled after contacting the customer about an in-app purchase, and got no help after contacting 3 advisors.

I was not able to make an in-app purchase in a game, all of a sudden, couldn't made purchase several days ago. I tried all the payment methods, all my credit cards, PayPal, I event tried to transfer cash to apple balance, NONE of them worked. Error message was 'please contact itunes support'. So i did, and the woman tried something like ten times, asked me to try to make the purchase again and again, failed. So she said she needed to LOCK my account for review for 48 hours, asked me if that was ok. So I said yes.

She didn't contact me on Saturday as she said she would.

Then today, at 6AM in the morning, I got a phone call from the woman, telling me that my account was permanently disabled because I violated some terms, which she didn't know which one. And she said that I need to create a new apple id and re-purchase all my apps and service?!!!! Why would I do that?????? What have I done to be treated this way??!!! THIS IS THE MOST OUTRAGEOUS THE RIDICULOUS customer support I've ever had in my life!

The new advisor just told me that if I want to find out why my account is locked, I need to talk to a layer, and I'm planing to do so now. I'd really appreciate if anyone has any other advice.

Posted on Apr 6, 2020 8:33 AM

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Answer 1

Top-ranking reply

donv_the_ghost

Level 9

50,948 points

Apr 6, 2020 8:58 AM in response to hairong186

Are these reads pertinent to you in any way.

See this Apple document If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856 "There might be a problem with the payment method that you have on file. ... When you see the message, don't try to edit any of your account information."

You can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

You can also use this iTunes Support form https://support.apple.com/en-euro/itunes-contact.

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

__________

And see this document If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services.”

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Answer 2

hairong186 Author

Level 1

28 points

Apr 6, 2020 9:55 PM in response to donv_the_ghost

Thanks for the resources, really appreciate it!

I've tried every one of them in, contacted app store support, iTunes support, and apple id support. Nothing worked.

Actually the the reason I'm in this situation was because I contacted support ! The issue at the beginning was only that I couldn't make an in-app purchase.

I wish I didn't contact the support, if so I would still be able to log in and use other apps normally. Now because of possible wrong operation of one customer support, the account was permanently locked, and I can't even login, the error message kept asking me to contact support, and the solution from the support was create a new apple id and re-purchase everything, when I didn't do anything wrong! So now I'm in a dead loop. I contacted support -> they locked my account -> I couldn't login, error message asking me to contact support -> I contacted support again -> support said there's nothing they could do, nothing I could do, and all support method from apple leads to please contact support!!!

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Answer 3

hairong186 Author

Level 1

28 points

Apr 8, 2020 11:49 PM in response to donv_the_ghost

Thanks anyway.

Just an update, I had to keep using my iPad, so I created a new apple account yesterday, but still couldn't make the in-app purchase. So I contacted the same customer support who asked me to create a new account. He said he needed one day to resolve it, will call me this morning. Guess what, HE DIDN'T CALL, AND THE NEW ACCOUNT HAS BEEN LOCKED AS WELL!!!!!!

What's going on??????

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