You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Stuck on apple logo after iPhone 7 Backup iCloud

Every time I press sleep/wake button together with the volume down button the white apple screen eventually appears anyway. I fear my phone is full and after backing up to iCloud the phone won't restart... when I log into iCloud it doesn't look like my phone backed up either. Where do I go from here?


Posted on Apr 6, 2020 3:39 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 6, 2020 4:16 PM

Try a forced restart:

press vol up and then vol down and then press and hold the side button till the phone shuts off. Keep holding and release when you see the Apple logo.

if it doesn’t work, you can double check if that backup to iCloud was successful, well you could perform a factory reset:

press vol up and then vol down and then press and hold the side button till the phone shuts off. Keep holding even when you see the Apple logo, and release when you see the iTunes/computer logo. If the Apple logo flashes and disappears, reattempt this again while connected to iTunes.

connect your iPhone to your computer and launch iTunes, and on iTunes click Restore iPhone. Later you can restore your iPhone from a backup.

Similar questions

1 reply
Question marked as Top-ranking reply

Apr 6, 2020 4:16 PM in response to angefromoz

Try a forced restart:

press vol up and then vol down and then press and hold the side button till the phone shuts off. Keep holding and release when you see the Apple logo.

if it doesn’t work, you can double check if that backup to iCloud was successful, well you could perform a factory reset:

press vol up and then vol down and then press and hold the side button till the phone shuts off. Keep holding even when you see the Apple logo, and release when you see the iTunes/computer logo. If the Apple logo flashes and disappears, reattempt this again while connected to iTunes.

connect your iPhone to your computer and launch iTunes, and on iTunes click Restore iPhone. Later you can restore your iPhone from a backup.

Stuck on apple logo after iPhone 7 Backup iCloud

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.